Auto Dealer Service Advisor

TED BRITT AUTOMOTIVE GROUP; Chantilly (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Sick Leave

Job summary

TED BRITT AUTOMOTIVE GROUP in Chantilly, VA is seeking an automotive service advisor to assist customers from check-in to delivery, provide cost estimates, and coordinate repairs with technicians.

Ideal candidates have at least 2 years of service-advisor experience, strong knowledge of vehicle systems, excellent communication, and proficiency with Reynolds dealership management systems; a valid driver’s license is required.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role.
• Strong knowledge of vehicle systems, maintenance, and repair processes.
• Proficiency in dealership management systems (Reynolds preferred).
• Excellent communication, organizational, and multitasking skills.
• Ability to build trust and rapport with customers and technicians.
• Proficient in Microsoft Office and general computer applications.
• Valid driver's license with a clean driving record.

Responsibilities

• Assist customers with their vehicle service needs from check-in to delivery.
• Provide accurate cost estimates and repair recommendations.
• Coordinate repairs with technicians and communicate updates to customers.
• Review completed work and ensure customer satisfaction.
• Promote additional maintenance services and maintain profitability goals.

Skills

Vehicle systems

Communication

Organizational skills

Multitasking

Customer service

MS Office

Education

High school diploma

Associate degree preferred

Tools

Reynolds Reynolds

Job description

About this position

Description:

Responsibilities

• Assist customers with their vehicle service needs from check-in to delivery.
• Provide accurate cost estimates and repair recommendations.
• Coordinate repairs with technicians and communicate updates to customers.
• Review completed work and ensure customer satisfaction.
• Promote additional maintenance services and maintain profitability goals.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role.
• Strong knowledge of vehicle systems, maintenance, and repair processes.
• Proficiency in dealership management systems (Reynolds preferred).
• Excellent communication, organizational, and multitasking skills.
• Ability to build trust and rapport with customers and technicians.
• Proficient in Microsoft Office and general computer applications.
• Valid driver's license with a clean driving record.
• Professional appearance and positive attitude.

Compensation & Benefits

• Competitive base pay plus commission opportunities
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Ongoing training and professional development
• Employee discounts on vehicles, parts, and services

#ID26 #Chantilly