Auto Collision Estimator

Gerber Collision & Glass; Ocala (FL); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Commissions

Bonus opportunities

Job summary

Gerber Collision & Glass in Ocala, FL seeks an Estimator to accurately assess vehicle damage, create estimates, and coordinate repair needs with customers and insurers. You will document interactions, guide customers through the repair process, and help achieve the shop's KPIs.

The role emphasizes exceptional customer experience, adherence to DRP programs, I-CAR training, and strong basic computer skills. A high school diploma and at least 1 year of relevant experience are required, with a valid

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of estimator/repair experience.
• Knowledge of repairs and OE guidelines; I-CAR training preferred.

Responsibilities

• Document every customer interaction accurately and promptly.
• Provide timely information and guide customers through the repair process.
• Coordinate repairs and communicate with insurance providers.
• Participate in daily production walks and maintain KPIs.
• Uphold WOW Operating Way standards and DRP procedures.
• Maintain use of basic computer systems and records.

Skills

Customer service

Communication

Problem-solving

Basic computer skills

Attention to detail

Education

High School Diploma or equivalent

Tools

I-CAR Training

OE Guidelines knowledge

DRP compliance

Job description

FL Ocala-18th Ave - 123086We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job Description:The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.Key Job ResponsibilitiesRole and RequirementsEnsure every customer interaction is documented, updated efficiently and accurately with pertinent detailsProvide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer serviceEnsure compliance with all insurance client requirements, processes and metricsEnsure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and deliveryCommunicate all customer requests and needs to appropriate team membersProvides positive energy when greeting customers in person and on the phoneUnderstanding of all required Insurance programs and proceduresParticipate in daily “production walks” with the Management Team, as requiredSupport all team members when requiredParticipate in monthly Health & Safety and staff meeting (if required)Attend training, information sessions and workshops recommended by Store ManagerMaintain the store's KPI’s by maximizing role performanceUphold the company's Core Values : Honesty, Integrity & RespectEducation and/or Experience RequiredKnowledge of Repairs and OE GuidelinesHigh School Diploma or equivalentAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete I-CAR TrainingValid Driver’s LicenseRequired Skills/AbilitiesAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete I-CAR TrainingValid Driver’s LicensePlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.#INDSOUTHAI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:Estimated $49,000 - $70,000 USD AnnuallyCommissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives