Auto Collision Estimator

Gerber Collision & Glass; Orange Park (FL); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Commission-based pay

Job summary

Gerber Collision & Glass in Orange Park, FL is seeking an Estimator to provide exceptional customer experience by creating estimates, coordinating repair needs, and updating customers and insurance companies throughout the repair process.

The role requires knowledge of repairs, OE guidelines, High School diploma, 1 year experience, valid driver’s license, and I-CAR training; offers competitive pay, commissions, and bonus opportunities.

Qualifications

• Knowledge of vehicle repairs and OE guidelines.
• Basic computer skills to document interactions and repair details.
• Attention to detail and ability to follow DRP processes.
• Strong communication to update customers and insurers.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process and provide timely information.
• Ensure compliance with insurance client requirements and DRP processes.
• Participate in production walks and team meetings as required.
• Assist team members to meet facility KPIs.

Skills

Repair knowledge

OE guidelines

Basic computer skills

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Job description

FL Orange Park-1072 Blanding Blvd - 123079We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job Description:The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.Key Job ResponsibilitiesEnsure every customer interaction is documented, updated efficiently and accurately with pertinent detailsProvide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer serviceEnsure compliance with all insurance client requirements, processes and metricsEnsure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and deliveryCommunicate all customer requests and needs to appropriate team membersProvides positive energy when greeting customers in person and on the phoneUnderstanding of all required Insurance programs and proceduresParticipate in daily “production walks” with the Management Team, as requiredSupport all team members when requiredParticipate in monthly Health & Safety and staff meeting (if required)Attend training, information sessions and workshops recommended by Store ManagerMinimum Education and/or Experience Required for the JobKnowledge of Repairs and OE GuidelinesHigh School Diploma or equivalentAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceRequired Knowledge, Skills, & AbilitiesAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete I-CAR TrainingValid Driver’s LicensePlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.#INDSOUTHAI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:Estimated $49,000 - $70,000 USD AnnuallyCommissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives