Auto Collections Supervisor: Lead & Develop Team

MEI Group; Arlington (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Fully equipped onsite gym

Job summary

MEI Group USA is hiring an Auto Collections Supervisor in Arlington, TX, to lead the Corporate Collections Call Center. You will coach staff, ensure compliance, and drive performance in a fast-paced environment.

The role requires at least 3 years of supervisory experience in collections, with strong FDCPA knowledge and leadership skills. Competitive salary and weekly performance bonuses are offered, with comprehensive benefits and an onsite gym.

Qualifications

• Minimum of 3 years of supervisory experience in a call center or branch environment.
• Automotive collections experience strongly preferred.
• Strong knowledge of the FDCPA.

Responsibilities

• Supervise the daily operations of the Corporate Collections Call Center.
• Coach, mentor, and develop Collections Representatives to improve individual and team performance.
• Monitor employee productivity, quality, attendance, and adherence to company standards.
• Handle escalated customer concerns professionally and efficiently.
• Maintain accurate collection notes and account documentation.
• Ensure compliance with the FDCPA and all company policies.
• Utilize internal collection systems to manage account activity.
• Assist with workforce scheduling and daily operational coverage.
• Conduct performance evaluations and provide coaching.
• Monitor collection metrics and implement improvement strategies.
• Collaborate with management to achieve departmental goals.

Skills

Supervisory experience

Automotive collections

FDCPA knowledge

Leadership

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

MEI Group USA is hiring an Auto Collections Supervisor in Arlington, TX, to lead the Corporate Collections Call Center. You will coach staff, ensure compliance, and drive performance in a fast-paced environment.

The role requires at least 3 years of supervisory experience in collections, with strong FDCPA knowledge and leadership skills. Competitive salary and weekly performance bonuses are offered, with comprehensive benefits and an onsite gym.