Collections Team Lead - Coaching & Compliance

JPMorganChase; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive total rewards package

Potential commission-based pay

Discretionary incentive compensation

Job summary

A leading financial services firm in San Antonio, TX seeks a Card Collections Supervisor to manage a team focused on delivering exceptional customer experiences. The ideal candidate will have extensive customer service and management experience, with a strong ability to implement changes and coach team members effectively. This role requires a high school diploma and offers a competitive total rewards package including potential commission-based pay and benefits.

Qualifications

• 3 years customer service experience required.
• 2+ years in a call center environment preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead a team to create great customer experiences.
• Identify process improvement opportunities and recommend solutions.
• Ensure team compliance with policies and procedures.

Skills

Customer service experience

Leadership

Data analysis

Communication skills

Change implementation

Education

High School diploma/GED

Job description

A leading financial services firm in San Antonio, TX seeks a Card Collections Supervisor to manage a team focused on delivering exceptional customer experiences. The ideal candidate will have extensive customer service and management experience, with a strong ability to implement changes and coach team members effectively. This role requires a high school diploma and offers a competitive total rewards package including potential commission-based pay and benefits.