Remote Collections Specialist — Call Center

Valor Intelligent Processing; Addison (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Paid Training

Fun Work Environment

Casual Dress Code

Job summary

Valor Intelligent Processing is looking for a Collections Representative in Addison, Texas. This role involves contacting customers regarding overdue payments, negotiating payment arrangements, and keeping accurate records while providing exceptional service.

The ideal candidate must be 18+, possess at least a high school diploma, and have 1–2 years of experience in a contact center or collections role. Knowledge of debt collection laws and strong negotiation skills are essential.

Join a dynamic environment that values your contributions and offers growth opportunities!

Qualifications

• Must be 18 years or older.
• 1–2 years of experience in collections or a similar contact center role.
• Strong negotiation and conflict resolution skills.

Responsibilities

• Make outbound calls to customers regarding overdue payments.
• Negotiate payment plans and settlements.
• Update customer accounts and document collection activities.

Skills

Communication skills

Negotiation skills

Conflict resolution

Calm under pressure

Familiarity with debt collection laws

Fluency in Spanish

Education

High school diploma or equivalent

Further education

Job description

Valor Intelligent Processing is looking for a Collections Representative in Addison, Texas. This role involves contacting customers regarding overdue payments, negotiating payment arrangements, and keeping accurate records while providing exceptional service.

The ideal candidate must be 18+, possess at least a high school diploma, and have 1–2 years of experience in a contact center or collections role. Knowledge of debt collection laws and strong negotiation skills are essential.

Join a dynamic environment that values your contributions and offers growth opportunities!