Auto Collections Specialist

Chapman Automotive Group; Scottsdale (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation

Professional Development

Supportive Team Environment

Employee/Family Discounts

Comprehensive Health Coverage

Flexible Spending Accounts

Paid Time Off

Job summary

Chapman Automotive Group is seeking an Auto Collections Specialist to join their team in Scottsdale. The role involves managing customer accounts, negotiating payment arrangements, and ensuring compliance with collections regulations. The ideal candidate will have collections experience and strong communication skills.

Qualifications

• A minimum of 2 years of collections experience required; subprime auto loan collections preferred.
• Up-to-date knowledge of FDCPA standards and state laws.
• Ability to maintain composure with difficult customers.

Responsibilities

• Make and receive calls following the collections call model.
• Negotiate payment arrangements with customers based on individual circumstances.
• Document all information accurately pertaining to accounts.

Skills

Verbal communication

Written communication

Negotiation

Customer service

Self-motivation

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Chapman Automotive Group (CAG) Acceptance, LLC is an Arizona based full service indirect automobile finance company specializing in sub-prime auto loans. We are searching for anexperienced Auto Collections Specialist to contribute to a results-oriented team. To be successful in this role, candidates should be well-versed in FDCPA standards and collections regulations, self-motivated and goal oriented.Our ideal candidate will have experience with subprime auto loan collections or buy here – pay here collections, but any collections experience is welcome!

If you have a strong collections background, appreciate autonomy in the workplace, and want to become part of a close-knit team with big goals, we want to hear from you! Apply today to take your career to the next level with CAG Acceptance!

What We Offer:

• Competitive Compensation! Starting at $19 per hour base pay, plus an attractive bonus structure with bonuses averaging $1,000+ per month.
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Make and receive calls, consistently following the company’s collections call model and techniques, speaking clearly and concisely and listening effectively.
• Assist customers with questions about their loans and negotiate the best possible payment arrangements based on each customer’s individual circumstances.
• Display professionalism, tact and empathy while speaking with customers.
• Make recommendations to litigate when necessary, while following all state and FDCPA standards.
• Consistently and accurately document all information pertaining to accounts.
• Accurately process check-by-phone and/or electronic payments.
• Perform in-depth skip tracing tasks to locate borrowers.

Desired Qualifications and Experience:

• A minimum of 2 years of collections experience is required; subprime auto loan collections is strongly preferred!
• A minimum of 2 years ofexperience skip tracing isrequired.
• Up-to-date knowledge of FDCPA standards and state laws.
• Ability to maintain composure with difficult or irate customers.
• Ability to simultaneously take good notes while speaking with customers.
• Self-motivated, takes initiative, and works well independently.
• Superb verbal and written communication skills – bilingual is a plus!
• Proficiency with Microsoft Outlook, Excel and Word required.
• Must pass a pre-employment background check and drug screening.

Hours and Work Environment:

This is an onsite position at our office located in Scottsdale, AZ. Our office consists of a small team of high performers. As part of our team, you will be entrusted to work independently and manage your own workload. Hours are Monday – Friday 8am to 5pm with occasional Saturdays and/or overtime.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.