Auto Claims Trainee: Learn, Investigate & Resolve

Allstate Northern Ireland Limited; Ontario (CA); On-site; USD 65,445,643 - 84,730,665; Full time

Job summary

National General Insurance in Ontario, CA is hiring an Auto Claims Trainee to learn how to investigate and confirm facts of loss for automobile accidents. The role determines coverage, liability, and damages and negotiates claims within authority in an in-office setting.

You will gain hands-on experience learning to analyze claims, use company systems, and apply policy knowledge while building essential customer service skills.

Qualifications

• Basic investigation of auto claims: coverages, liability and damages.
• Identify customer needs and meet those needs with strong service skills.
• Understand systems and technology used within the company at a basic level.
• Assess subrogation or fraud potential and appropriate handling.
• Know basic insurance policies and company relationships within the department.

Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages).
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Applies a basic understanding of systems and technology used within the company.
• Partners to determine subrogation or fraud potential and how to handle.
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.

Skills

Analytical thinking

Customer centricity

Customer relationship building

Customer service

Learning agility

Process oriented

Results oriented

Time management

Job description

National General Insurance in Ontario, CA is hiring an Auto Claims Trainee to learn how to investigate and confirm facts of loss for automobile accidents. The role determines coverage, liability, and damages and negotiates claims within authority in an in-office setting.

You will gain hands-on experience learning to analyze claims, use company systems, and apply policy knowledge while building essential customer service skills.