Auto Claims Trainee: Investigate, Assess & Resolve

National-General; Winston-Salem (NC); On-site; USD 31,000 - 41,000; Full time

Job summary

National General in North Carolina is seeking a Claims Inside Auto Trainee Analyst II to investigate and confirm the facts of loss for automobile accidents. You will determine coverage, liability and damages and adjust and negotiate claims within authority in an in-office role at our Charlotte or Winston-Salem offices.

The ideal candidate is detail-oriented, enjoys investigative work and is passionate about helping others navigate challenging situations. Training starts in August.

Qualifications

• Investigating and verifying the details of automobile accidents.
• Understanding of insurance policies and liability assessment.
• Ability to gather police reports and witness statements.
• Excellent customer service and de-escalation skills.

Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages).
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Applies a basic understanding of systems and technology used within the company.
• Partners to determine subrogation or fraud potential and how to handle.
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Begins recognizing and identifying body parts of a vehicle and other potential property damage.

Skills

Analytical Decision Making

Auto Insurance Claims

Automobile Accidents

Call Center

Conceptual Thinking

Customer Service

De-Escalation

Detail-Oriented

Drafting Witness Statements

Insurance Industry

Insurance Policies

Investigative Thinking

Logical Thinking

Multitasking

Negotiation

Stress Management

Job description

National General in North Carolina is seeking a Claims Inside Auto Trainee Analyst II to investigate and confirm the facts of loss for automobile accidents. You will determine coverage, liability and damages and adjust and negotiate claims within authority in an in-office role at our Charlotte or Winston-Salem offices.

The ideal candidate is detail-oriented, enjoys investigative work and is passionate about helping others navigate challenging situations. Training starts in August.