Auto Claims Trainee: Investigate & Resolve

National General; Winston-Salem (NC); On-site; USD 32,000 - 41,000; Full time

Job summary

National General is seeking a Claims Inside Auto Trainee Analyst II to investigate and verify automobile accident details, determine coverage and liability, and adjust or negotiate claims within authority. This in-office role supports a seamless claim process for customers.

The position is based in Charlotte or Winston-Salem, NC, with training starting in August. Ideal candidates are detail-oriented, enjoy investigative work, and are committed to helping others navigate challenging situations.

Qualifications

• Investigating and verifying the details of automobile accidents, including obtaining police reports and witness statements.
• Determining coverage and liability while adhering to company policies and authority levels.
• Strong attention to detail and commitment to customer service in claims handling.

Responsibilities

• Handles basic investigation regarding auto claims including coverage, liability and damages.
• Identifies customer needs and uses appropriate service skills to meet them.
• Applies basic understanding of systems and technology used within the company.
• Collaborates to assess subrogation or fraud potential and determine handling.
• Shows understanding of company insurance policies and industry relationships.

Skills

Analytical Decision Making

Auto Insurance Claims

Automobile Accidents

Call Center

Conceptual Thinking

Customer Service

De-Escalation

Detail-Oriented

Drafting Witness Statements

Insurance Industry

Insurance Policies

Investigative Thinking

Logical Thinking

Multitasking

Negotiation

Stress Management

Job description

National General is seeking a Claims Inside Auto Trainee Analyst II to investigate and verify automobile accident details, determine coverage and liability, and adjust or negotiate claims within authority. This in-office role supports a seamless claim process for customers.

The position is based in Charlotte or Winston-Salem, NC, with training starting in August. Ideal candidates are detail-oriented, enjoy investigative work, and are committed to helping others navigate challenging situations.