Auto Claims Trainee: Investigate & Resolve

Allstate Insurance; Illinois; On-site; USD 31,000 - 41,000; Full time

Job summary

National General is seeking a Claims Adjuster Trainee to learn auto claims investigation, coverage and liability assessment, and negotiation within authority. This role offers training and growth within the insurance field, focusing on empathetic customer service and practical problem-solving in the claims process.

The position targets candidates in the Central or Eastern Time Zone and emphasizes detailed analysis, communication excellence, and the ability to manage multiple tasks in a

Qualifications

• Ability to adapt to a fast-paced environment within an auto claims setting
• Strong communication skills and problem-solving mindset are essential
• Willingness to handle challenging conversations with empathy and professionalism

Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Begins recognizing and identifying body parts of a vehicle and other potential property damage

Skills

Adaptability

Communication

De-Escalation

Goal-Oriented

Multitasking

Prioritization

Solution-Oriented

Task Management

Teamwork

Job description

National General is seeking a Claims Adjuster Trainee to learn auto claims investigation, coverage and liability assessment, and negotiation within authority. This role offers training and growth within the insurance field, focusing on empathetic customer service and practical problem-solving in the claims process.

The position targets candidates in the Central or Eastern Time Zone and emphasizes detailed analysis, communication excellence, and the ability to manage multiple tasks in a