Auto Claims Property Damage Supervisor

First Chicago Insurance Company; Chicago (IL); On-site; USD 49,000 - 94,000; Full time

Benefits offered by this job

Medical Dental Vision

401k with match

Paid Time Off

Tuition Reimbursement

Job summary

First Chicago Insurance Company is seeking a Property Damage Supervisor to oversee the Property Damage Coverage Unit, ensuring compliant claims handling, strong policy understanding, and quality file management. The role focuses on staff development, production monitoring, and adherence to state guidelines.

The supervisor will lead adjusters, review files, set authority levels, and coordinate with departments to improve service quality while maintaining regulatory compliance.

Qualifications

• 5+ years auto liability property damage claims handling experience.
• Prior supervisory experience over auto adjusters preferred.
• Strong technical and administrative background in auto claims handling.
• Ability to work independently on technical and administrative matters.

Responsibilities

• Lead, motivate, and provide direction to the unit adjusters.
• Conduct file and diary reviews to ensure documentation and fair settlement practices.
• Set authority level on claim files based on coverage, investigations, and approve settlements.
• Review reports and support procedures to improve claim settlement process and customer service.
• Oversee procedures for effectiveness and compliance.
• Identify training needs and participate in training programs.
• Determine systems issues and suggest enhancements.
• Manage administrative functions: new losses, performance objectives, appraisals, payment reviews, unit meetings, and inquiries.

Skills

Auto claims handling

Supervisory experience

Leadership

Communication skills

Training and development

Job description

Position Description

The Property Damage Supervisor is responsible for oversight of the overall productivity and personnel of the Property Damage Coverage Unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines, understanding of policy language and coverages, as well as assuring proper investigation and conclusions of claims. Position also includes, monitoring production, staff development and the quality of files assigned to the Unit.

Duties & Responsibilities

• Lead, motivate, and provide direction to the unit adjusters
• Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained
• Place appropriate authority level on claim files based upon determination of coverage, investigation of facts and approve settlement checks within authority
• Review reports and support the implementation of procedures which improve overall claim settlement process, customer service levels, and ensure that desired quality and quantity levels are maintained
• Oversee the implementation and monitoring of procedures to assure effectiveness and compliance
• Determine training needs of the department / unit, establish and participate in programs to ensure training needs of personnel and processes
• Identify Systems issues / concerns and make suggestions for enhancements
• Manage the administrative functions of the unit which include:

• Review, provide direction and assign new losses
• Setting performance objectives and monitoring performance results
• Conduct performance appraisals
• Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
• Conduct unit meetings
• Review and respond to Department of Insurance inquiries
• Review and direct claim activity on customer inquiries
• Assure all compliance and customer service regulations / initiatives are met
• Seeking local candidates to work in either our Bedford Park location, approximately one mile south of Chicago Midway Airport, or our Oak Brook location.

Qualifications Required

• 5+ years auto liability property damage claims handling experience
• Prior Supervisory experience over Auto Adjusters preferred
• Prior Non-Standard Auto Claims experience a plus, not required
• Strong technical and administrative background in auto claims handling
• Ability to work independently on technical and administrative matters in accordance with company policy and procedures
• Background in personnel selection, goal setting, monitoring and communicating performance
• Good leadership, training and development skills.
• Excellent communication, interpersonal and organizational skills
• Ability to pass written examinations where required by state statutes to become a licensed claim adjuster / supervisor
• On-Site position.

Benefits

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental and Vision Reimbursement
• Short Term Disability/Long Term Disability
• Life Insurance
• Flexible Spending Account
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $48,750k/year-$93,750k/year*

• Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.