Auto Property Damage Claims Director

First Chicago Insurance Company; Chicago (IL); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Competitive salaries

Training & development

Medical & dental

Short/Long Disability

Life Insurance

FSA

Telemedicine

401k match

PTO & holidays

Tuition reimbursement

Wellness program

Company events

Job summary

First Chicago Insurance Company in Chicago is seeking an Auto Property Damage Director to lead the Auto Claims Leadership Team, oversee productivity, staff development, and file quality while ensuring compliance with state claims regulations.

The role requires 5+ years in auto liability property damage and 3+ years in supervision, with strong leadership and communication skills to drive fair settlements and process improvements across the unit.

Qualifications

• 5+ years auto liability property damage claims handling experience.
• 3+ years Supervising/Managing Auto Claims Adjusters.
• Strong technical and administrative background in auto claims handling.
• Ability to work independently on technical and administrative matters.

Responsibilities

• Lead, motivate, and direct the auto adjusters in the unit.
• Review files and diary entries to ensure proper documentation and fair settlements.
• Set authority levels for claim files and approve settlements within authority.
• Monitor production, staff development, and quality of files.
• Oversee training needs and implement staff development programs.
• Ensure compliance with regulations and internal policies.

Skills

Leadership

Communication

Organizational skills

Team development

Tools

State laws knowledge

Job description

We are adding to our Auto Claims Leadership Team!!

The Auto Property Damage Director is responsible for oversight of the overall productivity and personnel of an Auto Property Damage Unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines, understanding of policy language and coverages, as well as assuring proper investigation and conclusions of claims. Position also includes monitoring production, staff development and the quality of files assigned to the Unit.

Duties & Responsibilities

• Lead, motivate, and provide direction to the unit auto adjusters
• Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained
• Place appropriate authority level on claim files based upon determination of coverage, investigation of facts and approve settlement checks within authority
• Review reports and support the implementation of procedures which improve overall claim settlement process, customer service levels, and ensure that desired quality and quantity levels are maintained
• Oversee the implementation and monitoring of procedures to assure effectiveness and compliance
• Determine training needs of the department / unit, establish and participate in programs to ensure training needs of personnel and processes
• Identify Systems issues / concerns and make suggestions for enhancements
• Manage the administrative functions of the unit which include:
• Review / provide direction on new losses
• Setting performance objectives and monitoring performance results
• Conduct performance appraisals
• Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
• Conduct one on one and unit meetings
• Review and direct claim activity Department of Insurance inquiries
• Review and direct claim activity on customer inquiries
• Assure all compliance and customer service regulations / initiatives are met

Qualifications Required

• 5+ years auto liability property damage claims handling experience
• 3+ years of Supervising/Managing Auto Claims Adjusters
• Strong technical and administrative background in auto claims handling
• Ability to work independently on technical and administrative matters in accordance with company policy and procedures
• Background in personnel selection, goal setting, monitoring and communicating performance
• Good leadership, training and development skills.
• Excellent communication, interpersonal and organizational skills
• Ability to pass written examinations where required by state statutes to become a licensed claim adjuster / supervisor
• Non-Standard experience preferred but not required
• Fluent in Spanish is a plus but not required

Benefits

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental
• Short Term Disability/Long Term Disability
• Life Insurance
• Flexible Spending Account
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement Training Programs
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $70k/year-$115k/year*

• Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.