Auto Claims Litigation Team Lead

Selective Insurance; Charlotte (NC); On-site; USD 118,000 - 152,000; Full time

Benefits offered by this job

comprehensive health care plans

retirement savings plan with company27

discounted Employee Stock Purchase 28

tuition assistance and reimbursement

20 days of paid time off

Job summary

Selective Insurance in Charlotte, NC, seeks an experienced leader to head an Auto claims litigation team, driving performance and service excellence for complex and high-value claims. The role requires collaboration with field agencies, underwriting, and external stakeholders to reduce loss and expense while maintaining regulatory compliance.

The ideal candidate has 3–5 years of litigated claims experience and 3+ years of supervisory experience, plus strong leadership, communication, and

Qualifications

• Excellent customer service skills.
• Strong leadership, communication, organizational, and interpersonal abilities.
• Must have valid state-issued driver's license in good standing and be able to drive an automobile.
• Ability to travel to mediations and/or trials, as needed.
• College degree preferred.
• 3-5 years litigated claims experience.
• 3+ years supervisory experience of technical level staff preferred.

Responsibilities

• Supervises, coordinates and monitors activities of a claims litigation unit to obtain and ensure an accurate, quality product while maintaining high production standards and performance standards.
• Schedules, prioritizes, and distributes workflow of litigation unit to ensure work is done in a timely fashion and all deadlines are met.
• Audits procedures and controls to ensure compliance with company and statutory requirements. Will provide statistical data to management to ensure adherence to company policies, procedures and state regulations.
• Provides technical assistance to members of staff and assist them with the disposition of litigated claims with attorneys, insureds, and claimants.
• Reviews completed adjustments for corrections and authorizes payments when required.
• Establishes and adjusts claims reserves.
• Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
• Reviews and implements claims audit recommendations on a continuous basis.
• Reviews consumer/agency complaints. Maintains a direct diary on litigated claims and an override diary on other selected claims.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee's time and a valid driver's license.

Skills

Customer service

Leadership

Communication

Driver's license

Education

College degree

Litigated claims experience

Supervisory experience

Job description

Selective Insurance in Charlotte, NC, seeks an experienced leader to head an Auto claims litigation team, driving performance and service excellence for complex and high-value claims. The role requires collaboration with field agencies, underwriting, and external stakeholders to reduce loss and expense while maintaining regulatory compliance.

The ideal candidate has 3–5 years of litigated claims experience and 3+ years of supervisory experience, plus strong leadership, communication, and