Auto Claims Litigation Team Lead

Selective Insurance Company of America; Charlotte (NC); On-site; USD 118,000 - 152,000; Full time

Benefits offered by this job

Tuition assistance

Employee Stock Purchase Program

Paid time off

Job summary

Selective Insurance is seeking a senior leader to oversee an Auto claims litigation team responsible for complex and large monetary exposures, delivering outstanding service to customers.

The role partners with field agencies and underwriting, requires travel within the territory (0–10%), and reports to the Claims leadership. The base salary range is USD 118,000.00–USD 152,000.00 per year, reflecting geographic location.

Qualifications

• Excellent customer service skills.
• Excellent leadership, communication, organizational, and interpersonal skills.
• Must have valid state-issued driver's license in good standing and be able to drive an automobile.
• Ability to travel to mediations and/or trials, as needed.
• 3 -5 years litigated claims experience.
• 3+ years supervisory experience of technical level staff preferred.

Responsibilities

• Supervises, coordinates and monitors activities of a claims litigation unit in order to obtain and ensure an accurate, quality product while maintaining high production standards and performance standards.
• Schedules, prioritizes, and distributes workflow of litigation unit to ensure work is done in a timely fashion and all deadlines are met.
• Audits procedures and controls to ensure compliance with company and statutory requirements. Will provide statistical data to management to ensure adherence to company policies, procedures and state regulations.
• Provides technical assistance to members of staff and assist them with the disposition of litigated claims with attorneys, insureds, and claimants.
• Reviews completed adjustments for corrections and authorizes payments when required.
• Establishes and adjusts claims reserves.
• Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
• Reviews and implements claims audit recommendations on a continuous basis.
• Reviews consumer/agency complaints. Maintains a direct diary on litigated claims and an override diary on other selected claims.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee’s time and a valid driver’s license.

Skills

Leadership

Communication

Customer service

Education

College degree preferred

Job description

Selective Insurance is seeking a senior leader to oversee an Auto claims litigation team responsible for complex and large monetary exposures, delivering outstanding service to customers.

The role partners with field agencies and underwriting, requires travel within the territory (0–10%), and reports to the Claims leadership. The base salary range is USD 118,000.00–USD 152,000.00 per year, reflecting geographic location.