Auto Litigation Claims Supervisor - Charlotte, NC - Hybrid

Selective; Charlotte (NC); On-site; USD 118,000 - 152,000; Full time

Benefits offered by this job

Health care plans

Retirement plan with company match

Tuition assistance

Job summary

Selective is seeking an Auto Claims Litigation Leader to guide a team handling litigated claims across multiple states, driving quality outcomes and compliance.

Lead and train staff, coordinate workflow, and partner with field agencies and underwriting to achieve loss objectives while delivering excellent service to customers.

Qualifications

• Excellent customer service skills.
• Excellent leadership, communication, organizational, and interpersonal skills.
• Must have valid state-issued driver’s license in good standing and be able to drive an automobile.
• Ability to travel to mediations and/or trials, as needed.

Responsibilities

• Supervises, coordinates and monitors activities of a claims litigation unit in order to obtain and ensure an accurate, quality product while maintaining high production standards and performance standards.
• Schedules, prioritizes, and distributes workflow of litigation unit to ensure work is done in a timely fashion and all deadlines are met.
• Audits procedures and controls to ensure compliance with company and statutory requirements. Will provide statistical data to management to ensure adherence to company policies, procedures and state regulations.
• Provides technical assistance to members of staff and assist them with the disposition of litigated claims with attorneys, insureds, and claimants.
• Reviews completed adjustments for corrections and authorizes payments when required.
• Establishes and adjusts claims reserves.
• Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
• Reviews and implements claims audit recommendations on a continuous basis.
• Reviews consumer/agency complaints. Maintains a direct diary on litigated claims and an override diary on other selected claims.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee’s time and a valid driver’s license.

Skills

Customer service

Leadership

Communication

Organizational skills

Interpersonal skills

Driver's license

Education

College degree preferred

Litigated claims experience 3-5 years

Supervisory experience 3+ years

Job description

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

The purpose of this position is to lead an Auto claims litigation team to help to achieve Selective’s loss and claims expense objectives, as well as deliver excellent claims service to customers. Claims supervised are those in litigation and may involve complex and large monetary exposures. This claims leader must provide continuous training, coaching and feedback to the members of their claims team. Must foster business partnerships with other company departments, including field agency management and inside underwriting teams, as well as external stakeholders, such as Agents and Policyholders. Must have expertise in commercial and personal lines, including coverage, contractual and legal issues. Members of team may handle both commercial and personal lines, with large geographic territories, including multiple different states. These duties are performed consistent with company claim's policies and procedures, prescribed authority, and standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Supervises, coordinates and monitors activities of a claims litigation unit in order to obtain and ensure an accurate, quality product while maintaining high production standards and performance standards.
• Schedules, prioritizes, and distributes workflow of litigation unit to ensure work is done in a timely fashion and all deadlines are met.
• Audits procedures and controls to ensure compliance with company and statutory requirements. Will provide statistical data to management to ensure adherence to company policies, procedures and state regulations.
• Provides technical assistance to members of staff and assist them with the disposition of litigated claims with attorneys, insureds, and claimants.
• Reviews completed adjustments for corrections and authorizes payments when required.
• Establishes and adjusts claims reserves.
• Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
• Reviews and implements claims audit recommendations on a continuous basis.
• Reviews consumer/agency complaints. Maintains a direct diary on litigated claims and an override diary on other selected claims.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee’s time and a valid driver’s license.

Qualifications

Knowledge and Requirements

• Excellent customer service skills.
• Excellent leadership, communication, organizational, and interpersonal skills.
• Must have valid state-issued driver’s license in good standing and be able to drive an automobile.
• Ability to travel to mediations and/or trials, as needed.

Education and Experience

• College degree preferred.
• 3 -5 years litigated claims experience.
• 3+ years supervisory experience of technical level staff preferred.

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life.

These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off.

Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $118,000.00 - USD $152,000.00 /Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.