Auto Claims Express Specialist

Plymouth Rock Assurance Corporation; Dresher (Montgomery County); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

4 weeks PTO + 9 holidays

Health insurance from Day 1

401(k) employer contribution

Professional development resources

Wellness program and fitness reimburse

Paid family leave options

Tuition reimbursement

Job summary

Plymouth Rock Assurance Corporation in Fort Washington, PA, is seeking a Claims Express Associate to support customers with basic and simple auto insurance claims in a fast-paced team environment. You will handle voice and email correspondence for active claims and help set up inspections and rental inquiries.

The role requires 1–3 years in customer service or insurance, strong communication, and proficient MS Office skills. Competitive pay and benefits accompany a collaborative work culture.

Qualifications

• 1-3 years of customer service or insurance background preferred.
• Analytical and problem-resolution skills.
• Working knowledge of Microsoft Products (Word, Excel, Outlook, Internet).
• Working knowledge of ClaimsPro and ImageRight preferred.
• Strong knowledge of customer service techniques and processes.
• Ability to perform with minimal supervision.
• Excellent interpersonal skills.
• Ability to multitask and work under pressure.
• Must possess excellent verbal and written communication skills.
• High School Diploma required.

Responsibilities

• Work in a team environment managing voice and emails from customers with active claims.
• Review files assigned to the Express channel to ensure the case meets the Express handling criteria; transfer to Property Damage Unit if not.
• Assist callers with setting up vehicle inspection appointments and approving rental questions.
• Dispatch or reschedule vehicles to the field, shop, or VET unit when applicable.
• Refer complaints or concerns related to the appraisal to the appropriate unit for handling.
• Use ISO and Lexis Nexis to identify carriers for subrogation when applicable.
• Review and document police reports and identify potential injuries.
• Review estimates and input payments.
• Ensure that the proper compliance letters are sent.
• Assist with processing incoming and outgoing mail.
• Assist with special projects.
• Provide leadership to others through example and sharing of knowledge/skills.
• Perform other duties as assigned.

Skills

Customer service

Analytical thinking

Multitasking under pressure

Interpersonal skills

Verbal & written communication

Problem resolution

Microsoft Office

Education

High School Diploma

Tools

Claims Pro

Image Right

Job description

Plymouth Rock Assurance Corporation in Fort Washington, PA, is seeking a Claims Express Associate to support customers with basic and simple auto insurance claims in a fast-paced team environment. You will handle voice and email correspondence for active claims and help set up inspections and rental inquiries.

The role requires 1–3 years in customer service or insurance, strong communication, and proficient MS Office skills. Competitive pay and benefits accompany a collaborative work culture.