Customer Service & Auto Claims Associate — Paid Training & Growth

Plymouth Rock Assurance Corporation; Boston (MA); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Free onsite gym

Tuition Reimbursement

Health insurance (Day 1)

401(k) employer contribution

Paid time off

Paid holidays

Job summary

Plymouth Rock Assurance Corporation in Boston, MA is hiring a Customer Service & First Report Claims Associate to deliver exceptional service to customers, agents, and reporting parties by phone, email, text, and chat. You will handle auto accident inquiries, gather information, and create initial claims files with a focus on accuracy and empathy.

The role includes comprehensive training, benefits from day one, and opportunities for growth within a fast-paced Personal Lines team.

Qualifications

• Associate or bachelor’s degree preferred (or working towards degree).
• Minimum of 1 year of overall work experience preferred.
• Excellent verbal and written communication skills.
• Ability to listen actively, show empathy, and support customers with patience and tact.
• Strong problem-solving skills and the ability to identify and address customer needs.
• Comfortable working in a fast-paced environment supporting a growing customer base.
• Ability to work effectively in a team environment.
• Self-motivated with a commitment to continuous learning and improvement in customer service practices.
• Core hours are 8-4, 9-5, 10-6 Monday – Friday, with rotating Saturdays from 9-2. Shift placement dependent on needs of the business.

Responsibilities

• Provide exceptional customer service.
• Serve as the initial point of contact for customers or reporting parties following an auto accident.
• Support customer inquiries through multiple channels, including phone, email, text, and chat.
• Actively listen to customers, demonstrate empathy, and respond with professionalism and courtesy.
• Create new auto claims files efficiently and accurately, create a detailed and natural handoff to claims experts.
• Confirm initial coverage details and provide clear, concise information.
• Use critical thinking and problem-solving skills to identify customer needs and provide effective solutions.
• Accurately update and maintain customer, policy, and claim information.
• Build positive relationships with customers, agents, claim representatives, and peers.
• Adapt quickly to changing processes, systems, and customer needs.
• Work efficiently in a fast-paced environment while maintaining high-quality customer experience.

Skills

Communication skills

Customer service

Problem solving

Teamwork

Empathy

Self-motivation

Education

Associate or Bachelor’s degree

Job description

Plymouth Rock Assurance Corporation in Boston, MA is hiring a Customer Service & First Report Claims Associate to deliver exceptional service to customers, agents, and reporting parties by phone, email, text, and chat. You will handle auto accident inquiries, gather information, and create initial claims files with a focus on accuracy and empathy.

The role includes comprehensive training, benefits from day one, and opportunities for growth within a fast-paced Personal Lines team.