Auto Claims Advisor: Resolve & Protect Customers

Allstate; United States; Remote; USD 60,000 - 94,000; Full time

Job summary

Allstate is hiring a Claim Advisor, Auto. The role runs Monday to Friday, 9:00am–5:00pm MST, with department-dependent hours. You will manage auto physical damage claims, assess coverage, and coordinate with appraisers and facilities to move claims forward.

Ideal candidates have a Bachelor’s degree (preferred), 3–5 years in customer service, and knowledge of policy interpretation. Compensation ranges from $59,900 to $93,725 annually.

Qualifications

• Bachelor’s Degree is preferred.
• 3–5 years of customer service experience.
• Previous auto adjuster experience preferred.
• Knowledge of understanding and interpreting policies.
• Commitment to outstanding customer service.
• Proficient keyboard skills and computer literacy.

Responsibilities

• Manage repairable physical damage claims from assignment through resolution.
• Provide timely customer contact and clearly explain claim and repair process.
• Review coverage, details, damages, estimates, and supporting documents.
• Make liability and coverage decisions within your authority.
• Coordinate with appraisers, repair facilities, rental providers, insureds, and third parties.
• Monitor repairs, supplements, rental needs, payments, and activities.
• Maintain accurate claim documentation and next steps.
• Identify fraud/SIU indicators or red flags and escalate.
• Recognize Total Loss or Complex Claims and escalate appropriately.
• Own assigned PD claims and follow up to avoid delays.
• Deliver a positive customer experience with clear communication and timely follow-up.
• Follow claims handling guidelines, authority levels, and regulatory requirements.

Skills

Customer service

Auto adjuster

Bachelor’s degree

Policy interpretation

Keyboard skills

Education

Bachelor’s degree

Job description

Allstate is hiring a Claim Advisor, Auto. The role runs Monday to Friday, 9:00am–5:00pm MST, with department-dependent hours. You will manage auto physical damage claims, assess coverage, and coordinate with appraisers and facilities to move claims forward.

Ideal candidates have a Bachelor’s degree (preferred), 3–5 years in customer service, and knowledge of policy interpretation. Compensation ranges from $59,900 to $93,725 annually.