Senior Auto Claims Adjuster

AlphaStaffHCM; Phoenix (AZ); Hybrid; USD 56,000 - 80,000; Full time

Benefits offered by this job

Signing bonus $8,000

Hybrid in-office 3 days/week after 3 m

Competitive benefits

Job summary

AlphaStaffHCM seeks a Senior Auto Adjuster - Non-Injury based in Phoenix, AZ to manage highly complex auto claims with end-to-end handling and regulatory compliance. The role emphasizes proactive communication and accurate damage evaluation, aiming for timely resolutions.

The position offers a hybrid work arrangement with in-office presence three days per week after a 3-month tenure, and includes an $8,000 signing bonus after 45 days, along with a competitive benefits package.

Qualifications

• High School Diploma or GED required.
• 2 years of customer service experience.
• 2 years handling low to moderately complex auto non-injury liability claims.
• Active Adjuster's License within 90 days and up to 3 attempts.
• Experience determining auto liability coverage.
• Knowledge of auto claims contracts, case law and state regulations.
• Strong negotiation, investigation, communication and conflict resolution skills.
• Ability to organize, analyze, and prioritize risk and responses.
• Job-related assessment may be required.

Responsibilities

• Investigates to determine coverage, liability and damage for highly complex auto claims.
• Negotiates liability for comparative negligence.
• Identifies coverage concerns and SIU referrals when appropriate.
• Interacts with police, statements and witnesses to gather information and determine liability.
• Analyzes information to ensure regulatory compliance and settlement value.
• Evaluates and negotiates settlements within authority limits and manages storage charges.
• Documents thought process for damage evaluation, investigation, negotiation and settlement decisions.
• Collaborates with internal/external partners to facilitate resolution.
• Supports policyholders and claimants via multiple communication channels for timely resolutions.
• Applies knowledge of P&C products, policies and claims handling processes.
• May serve as an informal resource for team members.
• Supports CAT response and may require on-call, evenings, weekends or travel.

Skills

Customer service

Auto liability

Negotiation

Investigation

Regulatory compliance

Claim handling

Communication

Time management

On-call readiness

CAT response

Education

High School Diploma or GED

Bachelor's degree

Job description

• Guidewire Claims Center experience

A client of AlphaStaffHCM™ is searching for an Senior Auto Adjuster- Non-Injury. This insurance client empowers policyholders to achieve financial security through highly competitive products, exceptional service and trusted advice.

Job Description

As a dedicated Senior Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against policyholders to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.

Client offers a flexible work environment with hybrid in the office 3 days per week eligibility after 3 months of in-office tenure, subject to leadership approval and a proven track record of independent work. This position will be based in Phoenix, AZ only. Relocation assistance is not available for this position.

For new hires starting, a signing bonus of $8,000 will be paid in one lump sum (minus applicable taxes) after 45 days of employment.

Key Responsibilities

• Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims.


• Negotiates liability for comparative negligence (claimant or adverse carrier).


• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.


• Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability.


• Analyzes information obtained to establish compliance for regulatory requirements and settlement value.


• Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.


• Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.


• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.


• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.


• Supports policyholders, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.


• Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.


• May serve as an informal resource for team members.


• Applies proficient knowledge of Auto Physical Damage to adjust claims.


• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.


• May be assigned CAT deployment travel with minimal notice during designated CATs.


• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.


• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Must Have Qualifications

• High School Diploma or General Equivalency Diploma.


• 2 years of customer service experience.


• 2 years of experience handling low to moderately complex auto non injury liability claims.


• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.


• Experience determining auto liability coverage.


• Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations.


• Demonstrated negotiation, investigation, communication, and conflict resolution skills.


• Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.


• Ability to organize, analyze, and effectively determine risk and appropriate response.


• Successful completion of a job-related assessment may be required.


• Active Adjuster's License

Nice To Have Qualifications

• Bachelor's degree


• 1-2 years recent multi-vehicle claims liability to include comparative negligence


• Guidewire Claims Center experience


• Contract Interpretation experience: Liability & Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage (Part C)


• Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits


• Arbitration/Subrogation knowledge


• US military experience through military service or a military spouse/domestic partner

Compensation And Perks

• Salary range: $56,000 - $80,000 - You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.


• Best-in-class benefits to support their physical, financial, and emotional wellness


• Comprehensive medical, dental and vision plans, 401(k), pension, and life insurance


• Parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs


• Career path planning and continuing education to assist employees with their professional goals

Client does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Disclaimers: AlphaStaff, Inc. and the Client are equal employment opportunity employers and do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.