Auto Claims Adjuster - Physical Damage

Risk Theory; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Risk Theory is seeking an Auto Claims Representative for the Dealer Open Lot in Dallas, TX. The role handles first-party auto damage claims from notice of loss through settlement, with a focus on customer service and file quality.

Responsibilities include investigating claims, liaising with policyholders and experts, and applying policy guidelines to determine damages and coverage. Strong Excel/Word proficiency is required.

Qualifications

• 2-5+ years of Auto Physical Damage claims experience.
• Commercial auto experience is preferred but not required.
• Proficient in Excel and Word.

Responsibilities

• Directly handle assigned claims. (Desk Position).
• Provide quality customer service and ensure file quality, timely coverage analysis, and communication with the insured based on the policy information.
• Directly investigate each claim through prompt contact with policyholders, accounts, law enforcement, witnesses, agents, and technical experts to determine damages and contribution potential.
• Verify the nature and extent of property damage by obtaining and reviewing records and damage documentation.
• Represent the company as a technical resource and act within professional guidelines and state laws.
• Apply established file management protocols and metrics to all claims and document any deviations.

Skills

Auto PD claims

Attention to detail

Customer service

Excel/Word

Tools

Excel

Word

Job description

Auto Claims Representative - Dealer Open Lot

We are a national internal claims program that is fast-paced and growing. This position handles 1st party Damages to the auto dealer’s Inventory and other first-party commercial auto damage claims. As the adjuster in this role, you will handle the claim from the first notice of loss through resolution/settlement and the payment process.

Compensation: $60,000 - $85,000 yearly

Qualifications

• Requirements:
• 2-5+ years of Auto Physical Damage claims experience.
• Commercial auto experience is preferred but not required.
• Attention to detail with strong organizational skills.
• Ability to provide a high level of customer service to both internal and external customers.
• Proficient in Excel and Word.

Responsibilities

• Directly handle assigned claims. (Desk Position).
• Provide quality customer service and ensure file quality, timely coverage analysis, and communication with the insured based on the application of policy information to the facts or allegations of each case.
• Directly investigate each claim through prompt contact with appropriate parties, such as policyholders, accounts, law enforcement agencies, witnesses, agents, and technical experts, to determine the extent of damages and contribution potential.
• Verify the nature and extent of property damage by obtaining and reviewing appropriate records and damage documentation.
• Represent the company as a technical resource and act within established professional guidelines as well as applicable state laws.
• Apply established file management protocols and metrics to all claims and document the rationale for any departure from applicable protocols and metrics with or without assistance.