Auto Body Shop Customer Experience Specialist

Jeff Wyler Automotive Family; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Jeff Wyler Nissan of Louisville Body Shop is seeking a highly motivated Body Shop Customer Service Representative to be the first point of contact for clients. You will greet customers warmly, listen to concerns, and coordinate with technicians to keep repairs on schedule.

In this role you will schedule appointments, provide timely updates on repair status, and maintain accurate records of interactions and transactions.

Qualifications

• Experience in customer-service roles in a body shop or automotive environment preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and organizational abilities.
• Proficiency with Microsoft Office and basic computer applications.

Responsibilities

• Greet customers and provide a warm welcome to the body shop.
• Listen to customer concerns and provide appropriate solutions.
• Schedule appointments and follow up to ensure satisfaction.
• Communicate with technicians to ensure timely completion of repairs.
• Maintain accurate records of customer interactions and transactions.
• Handle customer complaints and escalate issues as necessary.
• Provide customers with updates on the status of their repairs.
• Ensure the body shop is clean and organized at all times.
• Communicate repair procedures, costs, and timelines clearly to customers.
• Collaborate with technicians, parts departments, and insurance adjusters to facilitate smooth repair processes.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Microsoft Office

Job description

Jeff Wyler Nissan of Louisville Body Shop is seeking a highly motivated Body Shop Customer Service Representative to be the first point of contact for clients. You will greet customers warmly, listen to concerns, and coordinate with technicians to keep repairs on schedule.

In this role you will schedule appointments, provide timely updates on repair status, and maintain accurate records of interactions and transactions.