Body Shop Customer Service Rep

Jeff Wyler Automotive Family; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Jeff Wyler Nissan of Louisville Body Shop is seeking a highly motivated Body Shop Customer Service Representative to be the first point of contact for clients. You will greet customers warmly, listen to concerns, and coordinate with technicians to keep repairs on schedule.

In this role you will schedule appointments, provide timely updates on repair status, and maintain accurate records of interactions and transactions.

Qualifications

• Experience in customer-service roles in a body shop or automotive environment preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and organizational abilities.
• Proficiency with Microsoft Office and basic computer applications.

Responsibilities

• Greet customers and provide a warm welcome to the body shop.
• Listen to customer concerns and provide appropriate solutions.
• Schedule appointments and follow up to ensure satisfaction.
• Communicate with technicians to ensure timely completion of repairs.
• Maintain accurate records of customer interactions and transactions.
• Handle customer complaints and escalate issues as necessary.
• Provide customers with updates on the status of their repairs.
• Ensure the body shop is clean and organized at all times.
• Communicate repair procedures, costs, and timelines clearly to customers.
• Collaborate with technicians, parts departments, and insurance adjusters to facilitate smooth repair processes.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Microsoft Office

Job description

Jeff Wyler Nissan of Louisville Body Shop is seeking a highly motivated and customer-focused individual to join our team as a Body Shop Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and efficient manner.Responsibilities:Greet customers and provide them with a warm welcome to the body shopListen to customer concerns and provide appropriate solutionsSchedule appointments and follow up with customers to ensure satisfactionCommunicate with technicians to ensure timely completion of repairsMaintain accurate records of customer interactions and transactionsHandle customer complaints and escalate issues as necessaryProvide customers with updates on the status of their repairsEnsure that the body shop is clean and organized at all timesCommunicate clearly with customers regarding repair procedures, costs, and timelines to foster trust and satisfaction.Collaborate with technicians, parts departments, and insurance adjusters to facilitate smooth repair processes.INDSJBRRequirements:Previous experience in a similar role in a body shopExcellent communication and interpersonal skillsAbility to multitask and prioritize tasks effectivelyStrong attention to detail and organizational skillsProficient in Microsoft Office and other computer applicationsAbility to work in a fast-paced environmentKnowledge of automotive repair is a plusAll applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, parental status, veteran status, or any other characteristic protected by applicable federal, state, or local law.