Auto Body Estimator: Customer-Focused Repairs & Claims

Madison Honda; Phillipsburg (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

Madison Honda in Phillipsburg, NJ is seeking a Body Shop Estimator to greet customers, quickly assess repair needs, and coordinate with insurance companies to prepare accurate estimates aligned with policy requirements.

You will oversee the estimate through the entire repair cycle, collaborating with body shop technicians, arranging parts, updating customers, and ensuring quality control and timely delivery with a focus on exceptional service.

Qualifications

• Will train the right person!
• Body Shop experience is preferred
• Estimator experience is a plus
• Income level is competitive and based on experience
• Valid Driver’s license
• Positive attitude and attention to detail
• Organizational skills, basic computer and office skills
• Must have excellent phone and people skills

Responsibilities

• Schedules appointments with customer
• Works with customer and Body Shop Technician to identify required repair work
• Offers additional services and repairs
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
• Dispatches and maintains an organized workload
• Enters itemized estimate on repair order and explains estimate to customer
• Keeps customer informed and updated throughout the repairs
• Maintains Customer Satisfaction score at or above designated standards
• Must be familiar with and able to adhere to various insurance guidelines
• Other duties may be assigned

Skills

Customer service

Communication skills

Phone skills

People skills

Attention to detail

Organizational skills

Basic computer skills

Driver's license

Job description

Madison Honda in Phillipsburg, NJ is seeking a Body Shop Estimator to greet customers, quickly assess repair needs, and coordinate with insurance companies to prepare accurate estimates aligned with policy requirements.

You will oversee the estimate through the entire repair cycle, collaborating with body shop technicians, arranging parts, updating customers, and ensuring quality control and timely delivery with a focus on exceptional service.