Auto Body Estimator

VIVE Collision; Natick (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

VIVE Collision in Natick, MA is seeking an experienced Estimator to own the complete estimates and repair process after vehicle teardown. You will communicate repair plans to Body Technicians and coordinate with insurance carriers to ensure timely, quality repairs.

The role requires a proven track record in collision estimates, strong customer service, and the ability to review and finalize DRP/CA BAR compliant files.

Qualifications

• Minimum 3 years experience in automotive collision repair preferred.
• I-Car training preferred.
• Knowledge of insurance carrier procedures preferred.
• Ability to read and understand repair estimates and work orders.

Responsibilities

• Estimate all drive-in appointments and walk-in customers.
• Review repair plans with the customer.
• Open DRP/CA BAR files and obtain proper authorizations.
• Check in the vehicle upon drop off with the customer.
• Prepare final paperwork for customer packet (DRP, final invoice).
• Comply with OEM repair procedures.
• Provide post-repair status updates to customers.
• Perform final QC and test drive.
• Deliver vehicle to customer upon completion.

Skills

Sales proficiency

Estimating

Blueprinting

Customer service

Communication

CCC ONE estimating system

Tools

CCC ONE estimating system

Job description

An Estimator is responsible for owning the complete estimates and repair process post-vehicle teardown and ensuring quality repairs are provided in a timely manner. This position requires teammates to have a proven track record of high performance, possess an advanced level of technical knowledge regarding collision repair estimates, able to communicate detailed repair processes to Body Technicians, and be familiar with insurance carrier procedures and requirements.

Job Requirements

• Estimate all drive-in appointments as well as “walk-in” customers and complete repair plans
• Complete process review with the customer
• Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
• Check in the vehicle upon drop off with the customer
• Prepare and complete proper paperwork for the final customer packet prior to vehicle delivery (DRP, final invoice)
• Comply with all up-to-date OEM repair procedures
• Provide post-repair plan communication, including all vehicle status updates.
• Perform other related duties as assigned for the purpose of ensuring an excellent customer service experience.
• Final QC, including the test drive
• Deliver vehicle to customer upon completion

Skills and Qualifications

• Must be at least 18 years of age
• Minimum of 3 years experience in automotive collision repair preferred
• Proficiency in sales, estimating, blueprinting, and customer service
• I-Car training preferred
• Knowledge of the CCC ONE estimating system preferred
• Ability to effectively communicate with others
• Ability to read and understand instructions, written estimates, and work orders
• Multi-tasking; adapt quickly to fast-paced environments