Estimator - Automotive

Voodoo Automotive LLC; Gonzales (LA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Performance bonus

Competitive pay

Employee discounts

Advancement opportunities

Paid time off

Training & development

Job summary

Voodoo Automotive LLC in Gonzales, LA, is seeking an Automotive Estimator to inspect damaged vehicles, prepare precise repair estimates, and communicate with customers and insurers.

You’ll use CCC ONE, Mitchell, or Audatex to document repairs, coordinate with technicians, and ensure documentation and compliance while guiding the customer from intake to pickup.

This role offers opportunities for advancement, a supportive team, and a focus on quality service.

Qualifications

• High school diploma or GED required.
• Experience with CCC ONE, Mitchell, Audatex or similar estimating software preferred.
• Knowledge of automotive repair procedures and vehicle construction.
• Strong understanding of insurance claim processes.
• Excellent customer service and communication skills.

Responsibilities

• Greet customers and provide exceptional service throughout the repair process.
• Inspect damaged vehicles and create complete, accurate repair estimates using estimating software.
• Identify all visible damage and document hidden damage with technicians.
• Submit estimates to insurance companies and negotiate repairs when necessary.
• Explain invoices and repairs to customers at vehicle pickup.
• Maintain compliance with OEM procedures and insurance guidelines.
• Assist with final quality control before vehicle delivery.

Skills

Automotive damage analysis

Insurance negotiations

Estimating software proficiency

Parts identification

Customer service

Time management

Attention to detail

Written and verbal communication

Computer proficiency

Team collaboration

Education

High school diploma or GED

I-CAR training or certifications

ASE certification

Tools

CCC ONE

Mitchell

Audatex

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Job Title:

Automotive Estimator

Reports To:

Operations Manager / General Manager

Position Summary

The Automotive Estimator is responsible for inspecting damaged vehicles, preparing accurate repair estimates, communicating with customers and insurance companies, and ensuring repairs are properly documented from start to finish. This position plays a critical role in delivering excellent customer service while maintaining profitability and repair quality.

Essential Duties & Responsibilities

• Greet customers and provide exceptional customer service throughout the repair process.
• Inspect damaged vehicles and create complete, accurate repair estimates using estimating software (CCC ONE, Mitchell, or Audatex).
• Identify all visible damage and work with technicians to uncover and document hidden damage.
• Submit estimates and supplements to insurance companies and negotiate repairs when necessary.
• Communicate repair timelines and updates to customers.
• Schedule repairs and coordinate vehicle intake.
• Order parts and verify correct pricing and availability when needed.
• Review repair orders with technicians to ensure all necessary operations are included.
• Monitor repair progress and issue supplements as additional damage is discovered.
• Ensure all documentation, photos, and repair records are complete and accurate.
• Maintain compliance with OEM repair procedures and insurance guidelines.
• Assist with final quality control before vehicle delivery.
• Explain invoices and completed repairs to customers at vehicle pickup.
• Help maintain CSI (Customer Satisfaction Index) scores by providing outstanding communication and service.
• Work closely with production staff to keep repairs moving efficiently.
• Follow all company policies and safety procedures.

Qualifications

• High school diploma or GED required.
• Previous experience in collision repair estimating preferred.
• Knowledge of automotive repair procedures and vehicle construction.
• Experience with CCC ONE, Mitchell, Audatex, or similar estimating software.
• Strong understanding of insurance claim processes.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Valid driver's license with a clean driving record.

Preferred Qualifications

• I-CAR training or certifications.
• ASE certification (preferred but not required).
• Experience working in a collision repair facility.

Skills

• Automotive damage analysis
• Insurance negotiations
• Estimating software proficiency
• Parts identification
• Customer service
• Time management
• Attention to detail
• Written and verbal communication
• Computer proficiency
• Team collaboration

Job Requirements & Physical Demands

• Must maintain a professional, clean-cut appearance.
• Must be reliable, punctual, and able to work in a fast-paced environment.
• Drug-free workplace. Applicants must be able to pass pre-employment and/or random drug screenings if required.
• Non-smokers only.
• Ability to stand and walk for extended periods throughout the workday.
• Frequently inspect vehicles by bending, kneeling, crouching, and reaching.
• Ability to occasionally lift up to 50 pounds.
• Must be able to safely operate customer and company vehicles.
• Valid driver's license with a clean driving record preferred.
• Must maintain a clean, organized, and safety-conscious work environment.

Work Environment

• Combination of office and collision repair shop environment.
• Exposure to loud noises, dust, and varying temperatures.
• Standard work schedule with occasional overtime as needed.

Performance Expectations

• Produce accurate and complete repair estimates.
• Maintain excellent customer satisfaction scores.
• Minimize estimate revisions through thorough inspections.
• Ensure supplements are submitted promptly.
• Maintain strong communication with customers, technicians, and insurance partners.
• Meet company goals for cycle time, gross profit, and estimate accuracy.