Authorization Training Lead & Educator

Network-For-Hope; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K

Life and disability insurance

Pet insurance discounts

Wellness program (Calm)

Education reimbursement

Flexible schedules

On-the-job training

Job summary

Network for Hope is seeking an Authorization Services Educator to lead training and development for Family Support Coordinators. You will design programs, mentor staff, and align education with regulatory requirements and NFH values.

You will partner with department leadership to set priorities, evaluate curricula, and ensure effective onboarding, ongoing education, and competency assessments across the Authorization Services Department.

Qualifications

• Bachelor's degree in allied health, education, business, sales or marketing, pastoral care, psychology, social work, or related field.
• Minimum 2 years of experience as a Family Support Coordinator in an OPO.
• Strong empathy, discretion, and sensitivity; exceptional authorization rate preferred.

Responsibilities

• Plan, develop, coordinate, and implement onboarding and ongoing education for departmental staff.
• Evaluate and improve educational curricula and onboarding materials.
• Facilitate on-the-job training and classroom programs for new staff, in person and virtually.
• Manage orientee schedules ensuring field and classroom exposure.
• Identify learning styles and adapt curricula to enhance training effectiveness.
• Provide education on new processes and participate in preceptor training and education opportunities.
• Serve as expert resource and liaison for training activities with NFH.
• Maintain excellence in departmental documentation and progress feedback.

Skills

Empathy

Discretion

Sensitivity

Education

Bachelor's degree

Job description

Network for Hope is seeking an Authorization Services Educator to lead training and development for Family Support Coordinators. You will design programs, mentor staff, and align education with regulatory requirements and NFH values.

You will partner with department leadership to set priorities, evaluate curricula, and ensure effective onboarding, ongoing education, and competency assessments across the Authorization Services Department.