Authorization Coordinator

Care Partners; Irvine (CA); On-site; USD 33,000 - 40,000; Full time

Job summary

Care Partners At Home in California is seeking an Authorization Coordinator to manage the full lifecycle of service authorizations, collaborate with families and insurance representatives, and ensure hours are applied correctly. You will work with the Intake and Operations teams to maintain CRM records, meet state regulations, and provide timely updates.

A passion for helping others and a detail-oriented mindset are essential.

Qualifications

• Experience in authorization coordination or a related role within the CalAIM field.
• Exceptional attention to detail and organizational skills.
• Strong interpersonal and communication skills, with a compassionate and professional demeanor.
• Proficiency in computer systems, including Microsoft Office, CRM platforms, and internet-based applications.
• A college degree is preferred but not required.
• Ability to pass a federal background screen.
• Valid driver’s license and proof of current auto insurance.

Responsibilities

• Authorization Management: Oversee the full lifecycle of service authorizations, from initial requests to renewals.
• Ensure that utilization is tracked and managed accurately to maximize approved hours.
• Verify that all service hours are applied appropriately and in compliance with guidelines.
• Documentation and Compliance: Maintain accurate records of authorizations and renewals in the company’s CRM system.
• Ensure all processes comply with state regulations and Cal AIM requirements.
• Communication and Coordination: Serve as the primary point of contact for authorization-related inquiries from families and Cal AIM representatives.
• Provide clear, timely updates to families and caregivers regarding authorization statuses.
• Relationship Building: Build and maintain strong relationships with clients, families, and Cal AIM representatives.
• Act as a trusted resource for families navigating the authorization process for disability services.
• Team Collaboration: Work closely with the Intake and Operations teams to ensure authorization accuracy and smooth transitions to care services.
• Provide feedback and recommendations to improve the authorization process and overall efficiency.

Skills

Attention to detail

Organizational skills

Interpersonal communication

Customer service

Education

College degree preferred but not required

Tools

Microsoft Office

CRM platforms

Job description

• Compensation: $24 - $29/hr (Negotiable)
• Type: Full-Time
• Location: ON-SITE
• Schedule: Monday - Friday; 8:00 am-5 pm
• Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options Savings
• Generous PTO Plan (3 weeks)and encouragement to USE IT!
• 6 holidays
• Grow & Shine: Work alongside healthcare professionals who mentor and support your career growth.
• Open Doors, Open Minds: Transparent leadership that listens and values your voice.
• Work-Life Bliss: Team outings, company events, and a commitment to putting you first.
• An Office That Feels Like Home: Modern, welcoming, and dog-friendly (as long as Fido’s well-behaved!).

About Us:

At Care Partners At Home, we believe in making a meaningful difference in the lives of our clients and their families by providing compassionate, reliable, and personalized care services. We are a trusted leader in the home care industry, dedicated to creating an environment where clients feel supported, caregivers feel valued, and our team members thrive.

Our mission is simple: to deliver exceptional care with heart. We pride ourselves on fostering a culture of collaboration, innovation, and professional growth. Whether it's empowering our caregivers, ensuring the highest standards of service for our clients, or supporting our team behind the scenes, we are united by our commitment to making care personal.

The ideal candidate for Care Partners Authorization Coordinator must radiate a passion for helping others and embody Care Partners’ core values of love, empathy, and compassion. The Authorization Coordinator plays a pivotal role in managing the authorization lifecycle, ensuring service utilization is monitored, renewals are completed on time, and accurate hours are applied. This includes collaborating with families, caregivers, and insurance representatives to provide seamless support

EDUCATION AND EXPERIENCE

• Experience in authorization coordination or a related role within the CalAIM field.
• Exceptional attention to detail and organizational skills.
• Strong interpersonal and communication skills, with a compassionate and professional demeanor.
• Proficiency in computer systems, including Microsoft Office, CRM platforms, and internet-based applications.
• A college degree is preferred but not required.
• Ability to pass a federal background screen.
• Valid driver’s license and proof of current auto insurance.

Essential Functions:

• Authorization Management: Oversee the full lifecycle of service authorizations, from initial requests to renewals.
• Ensure that utilization is tracked and managed accurately to maximize approved hours.
• Verify that all service hours are applied appropriately and in compliance with guidelines.
• Documentation and Compliance:Maintain accurate records of authorizations and renewals in the company’s CRM system.
• Ensure all processes comply with state regulations and Cal AIMrequirements.
• Communication and Coordination: Serve as the primary point of contact for authorization-related inquiries from families and Cal AIM representatives.
• Provide clear, timely updates to families and caregivers regarding authorization statuses.
• Relationship Building:Build and maintain strong relationships with clients, families, and Cal AIM representatives.
• Act as a trusted resource for families navigating the authorization process for disability services.
• Team Collaboration:Work closely with the Intake and Operations teams to ensure authorization accuracy and smooth transitions to care services.
• Provide feedback and recommendations to improve the authorization process and overall efficiency.

Additional Information

All your information will be kept confidential according to EEO guidelines.