AUTHORIZATION SPECIALIST

BrightSpring Health Services; Louisville (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

SpringHealth Behavioral Health and Integrated Care, an affiliate of BrightSpring Health Services, seeks an ABA Authorization Specialist for a hybrid or remote role. The role supports access to services by handling authorizations, coordination with insurers, and maintaining strict confidentiality.

Ideal candidates have ABA exposure, experience in billing/authorization, and strong organizational and communication skills to manage multiple tasks in a fast-paced environment.

Qualifications

• Familiar with ABA service delivery and insurance authorizations.
• Experience with referrals, intake coordination or related admin functions.
• Be highly organized, detail-oriented and able to multi-task.
• Strong communication and customer service skills.
• Ability to work independently while collaborating with remote and clinic teams.

Responsibilities

• Answer phones and provide excellent customer service to staff and insurers.
• Run and utilize reports regularly to track authorizations.
• Protect patient confidentiality and safeguard information.
• Provide updates to management on authorization status for treated patients.
• Ensure pre-authorization is obtained and tracked for applicable patients.
• Document authorization requests clearly and accurately.
• Participate in orientation and education of Authorization department staff.
• Notify supervisor of problems promptly and assist in solutions.
• Complete ongoing education and maintain competency; perform additional duties as assigned.

Skills

ABA knowledge

Insurance authorizations

Referral coordination

Customer service

Communication

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Our Company

SpringHealth Behavioral Health and Integrated Care

Overview

Join our team and help change a child's life! We are currently seeking an ABA Authorization Specialist for a hybrid or remote role with SpringHealth Behavioral.

The ideal candidate will:

• Be familiar with Applied Behavior Analysis (ABA) service delivery
• Have experience with insurance authorizations, referrals, intake coordination, or related administrative functions
• Be highly organized and detail-oriented
• Demonstrate strong communication and customer service skills
• Be able to effectively prioritize and manage multiple responsibilities in a fast-paced environment
• Work independently while collaborating with remote and clinic-based team members

This position plays a critical role in supporting our clients, families, and clinical teams while helping ensure efficient access to services.

Responsibilities

• Answer telephones and provide excellent customer service to our professional staff and insurance representatives
• Run and utilize computer reports regularly
• Observe confidentiality and safeguard all patient related information
• Provide accurate, complete updates to Agency management on status of authorizations for all patients requiring treatment authorization
• Ensures authorization is obtained and tracked for all patients whose insurance requires pre-authorization
• Is responsible for seeing that objectives are implemented, follows, and promotes agency policies and procedures
• Ensure all authorization requests are documented clearly
• Participate in the orientation and education of other employees as relates to Authorization department
• Observes confidentiality and safeguard all patient related information
• Notifies Supervisor of problems in a timely manner and works to help provide solutions
• Completes ongoing education requirements and demonstrates ongoing competency in required areas
• Other duties as assigned

Qualifications

• High school graduate or GED
• Minimum of one year of experience in Health Care billing and/or authorization practices
• General knowledge of the framework, organization, and function of home care
• Sound knowledge of health care operations and third-party reimbursement
• Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications
• Solid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectively
• Ability to work independently and in a team environment
• Excellent, oral, written, and interpersonal communication skills
• Professional appearance and demeanor

About our Line of Business

SpringHealth Behavioral Health and Integrated Care, an affiliate of BrightSpring Health Services, offers a holistic approach and integrated care for people with cognitive, developmental, or intellectual disabilities who often need additional resources. The behavior analysts, therapists, social workers, counselors, and psychologists at SpringHealth combine their expertise to deliver high-quality behavioral services for clients to live more positive, active, and social lives. For more information, please visit www.springhealthbehavioral.com. Follow us on Facebook and LinkedIn.

Additional Job Information

Ideal candidate would have ABA background in billing and authorizations

Salary Range

USD $17.00 - $20.00 / Hour