Austin Hybrid Omnichannel Operations Specialist

Reflex; Austin (TX); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid role in downtown Austin

Job summary

Reflex is hiring an Operations Support Specialist to provide real-time, omni-channel support to retailers and RefSlers across four US time zones. You will handle issues via phone, text, email, and Slack, onboard new workers, and adapt to volume spikes while maintaining accuracy and speed.

The role is full-time, hybrid, based in downtown Austin, with a strong emphasis on customer-first problem-solving and cross-team collaboration to improve processes and outcomes.

Qualifications

• Experience in a customer support or operations role.
• Strong verbal and written communication; comfortable communicating via phone, text, and email with both internal team members and external customers.
• Excellent attention to detail; you are able to spot developing issues quickly before they escape
• The ability to prioritize and manage multiple concurrent tasks in a time-sensitive environment
• A customer-first mindset and a talent for creative, empathetic problem-solving
• Comfort working with support and operations tools (e.g., ticketing systems, live chat, Slack)
• Weekend availability, as our busiest days are Friday, Saturday, and Sunday
• Willingness to take on challenges and learn from failure; the ability to work independently and operate in ambiguity
• A passion for reinventing retail — a plus if you've worked in retail!
• A relevant degree or comparable formal training, certification, or work experience

Responsibilities

• Delight those you interact with, particularly in difficult situations, to ensure that every Reflexer gets to the door safely and on-time
• Provide omni-channel support (via phone, SMS, email, and Slack), while finding creative solutions to real-time fulfillment challenges
• Review I-9 (employment eligibility verification) documentation with high accuracy
• Onboard new workers to the platform, making hiring decisions
• Operationally react to volume spikes through a variety of means, including reviewing new profiles, crafting custom marketing messages, and working with retailers to adjust schedules
• Multitask while maintaining attention to detail and quality
• Handle issues while adapting to pressure and time constraints
• Triage issues and escalate to the correct team
• Collaborate with the team to improve processes and outcomes

Job description

Reflex is hiring an Operations Support Specialist to provide real-time, omni-channel support to retailers and RefSlers across four US time zones. You will handle issues via phone, text, email, and Slack, onboard new workers, and adapt to volume spikes while maintaining accuracy and speed.

The role is full-time, hybrid, based in downtown Austin, with a strong emphasis on customer-first problem-solving and cross-team collaboration to improve processes and outcomes.