Austin Hybrid L&D Specialist — Onboarding & Training

ShipStation Global; Austin (TX); Hybrid; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Paid holidays

401k match

Education reimbursement

Zusammenfassung

ShipStation Global is seeking a Learning & Development Specialist in Austin, TX. The role focuses on designing, delivering, and optimizing onboarding, training content, and trainer excellence to drive graduation rates, CSAT, and eNPS.

You will collaborate with Support and Ops to align training with hiring needs, utilize Docebo LMS and AI tools, and lead post-onboarding upskilling initiatives while shaping a strong learning culture.

Qualifikationen

• 2–3 years in a customer-facing role.
• 1–2 years in a SaaS organization.
• Experience with data reporting and LMS.
• Proven success aligning training programs to performance metrics.

Aufgaben

• Own onboarding program lifecycle and design onboarding journeys.
• Maintain training content, videos and learning systems.
• Lead Train-the-Trainer certification and QA.
• Monitor training performance metrics and CSAT/eNPS trends.
• Partner with Support and Ops leaders to review progress.
• Develop 90-day post-onboarding upskilling roadmaps.
• Launch programs to recognize trainer and trainee excellence.

Kenntnisse

Communication skills

SaaS experience

Facilitation

Project management

Data analysis

Tools

Docebo LMS

AI tools

Confluence

Docebo/Articulate Rise

Asana

Jobbeschreibung

ShipStation Global is seeking a Learning & Development Specialist in Austin, TX. The role focuses on designing, delivering, and optimizing onboarding, training content, and trainer excellence to drive graduation rates, CSAT, and eNPS.

You will collaborate with Support and Ops to align training with hiring needs, utilize Docebo LMS and AI tools, and lead post-onboarding upskilling initiatives while shaping a strong learning culture.