Audit-Focused Customer Success Associate (Remote)

Thomson Reuters Corp.; Ann Arbor, Northern (MI, KY); Hybrid; USD 71,000 - 131,000; Full time

Benefits offered by this job

Flex My Way

Grow My Way

Two mental health days off

Headspace app access

Tuition reimbursement

401k with company match

Job summary

Thomson Reuters Corp. in Ann Arbor, MI seeks an Associate Customer Success Manager to manage a post-sale portfolio of smaller accounts.

You will drive product adoption, monitor health metrics, and engage with customers to ensure they realize value and stay engaged throughout their lifecycle. You will collaborate with internal teams to resolve issues and support renewals, while maintaining CRM visibility and contributing to scalable CS processes.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
• 1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
• 1 - 3 years of Accounting or Public Accounting (Audit/Assurance) experience is highly preferred.
• Proficiency in CRM and Customer Success platforms; eagerness to learn and grow.

Responsibilities

• Own post-sale relationships for a portfolio of smaller accounts.
• Drive product adoption, usage, and satisfaction through proactive engagement.
• Monitor customer health and usage trends to identify risks and opportunities.
• Conduct regular check-ins and success reviews to ensure value realization.
• Collaborate with internal teams to resolve issues and support renewals.
• Maintain CRM and Customer Success tools for visibility and accountability.
• Contribute to scalable processes and content that enhance the CS function.

Skills

Customer Success

Account Management

SaaS

CRM

Education

Bachelor’s degree in Business/Marketing/Communications

Tools

CRM

Customer Success platforms

Job description

Thomson Reuters Corp. in Ann Arbor, MI seeks an Associate Customer Success Manager to manage a post-sale portfolio of smaller accounts.

You will drive product adoption, monitor health metrics, and engage with customers to ensure they realize value and stay engaged throughout their lifecycle. You will collaborate with internal teams to resolve issues and support renewals, while maintaining CRM visibility and contributing to scalable CS processes.