Call Center - Patient Scheduler (On-site, Full-time)

Bridgeview Eye Partners; Maumee (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Career Development Program

Job summary

Bridgeview Eye Partners in Maumee, OH is seeking a friendly Scheduling Coordinator to be the first contact for our patients. You will greet patients, manage calls, and schedule appointments while ensuring accurate data entry in our EHR system.

In this role you’ll triage patient needs, educate them about appointments and insurance, and help the practice run efficiently with strong organization and communication skills. A high school diploma is required.

Qualifications

• High school diploma or equivalent required.
• Excellent communication in person, by phone, and in writing.
• Strong organizational skills and attention to detail.
• Dependable, self-motivated, proactive in a fast-paced environment.

Responsibilities

• Greet patients and manage phone communications.
• Follow up on missed or cancelled appointments and schedule appropriately.
• Educate patients on appointments and insurance eligibility.
• Enter patient demographics into the EHR accurately.
• Support exam staff by recording details of the exam process.
• Optimize schedules and help the practice run efficiently.
• Maintain a high standard of service with every interaction.

Skills

Communication skills

Organization

Detail oriented

Dependable

Education

High school diploma

Tools

EHR

Optometric terminology

Job description

Do you enjoy helping people and keeping things running smoothly? We are looking for a friendly, detail-oriented Scheduling Coordinator to be the first point of contact for our patients. You’ll play a key role in ensuring exceptional patient experiences while supporting the success of our optometric practice.

This is a call center/medical office environment, so every day you’ll balance professionalism, compassion, and organization. If you love talking to people, keeping systems in order, and making sure patients feel cared for, this is the role for you!

Location:

Maumee, OH

What You’ll Do

• Greet patients in a friendly, professional manner and manage phone communications
• Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately
• Educate patients on their appointments and insurance eligibility
• Collect and enter accurate patient demographic data into our electronic health record
• Support exam staff by recognizing the exam process and recording details accurately
• Optimize schedules and help the practice run efficiently
• Maintain a high standard of service and quality care with every patient interaction

Minimum Qualifications

• High school diploma or equivalent required
• Excellent communication skills in person, by phone, and in writing
• Strong organizational skills and attention to detail
• Dependable, self-motivated, proactive, and adaptable in a fast-paced environment

Preferred Qualifications

• Previous medical office experience preferred
• Proficient with EHR and optometric medical terminology

What We Offer

• Competitive hourly wage based upon experience
• Career growth & wage increase opportunity through our company-sponsored Career Development Program

Work Environment

• Sedentary work, primarily sitting
• Requires talking, hearing, and visual acuity to ensure accuracy and thoroughness