Audiology Health Technician: Hearing Aids & Patient Care

U.S. Department of Veterans Affairs; Buffalo (NY); On-site; USD 43,000 - 62,000; Full time

Job summary

This position is with the Veterans Health Administration, Department of Veterans Affairs, located in the Audiology Service at VA Western New York Healthcare System in Buffalo, NY. The health technician supports clinical Audiology programs across patient care areas and aids in prosthetic device management.

Major duties include otoscopy, hearing-aid repair, equipment calibration, patient counseling, infection-control, and supply management, with a 7:30am–4:00pm, Monday–Friday schedule; telework is

Qualifications

• Non-diagnostic otoscopy skills and referral of abnormalities.
• Ability to register, certify, and track prosthetic devices.
• Experience with calibrating and troubleshooting audiology equipment.

Responsibilities

• Perform non-diagnostic otoscopy and refer cerumen concerns.
• Recheck air-conduction thresholds and provide hearing-aid repair services per plan.
• Inspect, test, troubleshoot, prepare, charge, process, and restore settings on hearing aids and related devices.
• Register, certify, and track prosthetic devices.
• Prepare equipment for in-person and telehealth appointments.
• Perform daily biologic listening checks of audiometric equipment and calibrate real-ear equipment.
• Create, order, fit, and modify earmolds.
• Counsel patients on realistic expectations, communication strategies, and aural rehabilitation.
• Instruct patients and caregivers on use, care, and maintenance of hearing devices and accessories.
• Respond to Veteran communications and triage audiology requests based on priority and urgency.
• Document and code patient care for audiologist co-signature.
• Follow infection-control and equipment-cleaning procedures.
• Track supplies and equipment, manage expiring stock, maintain loaner devices, and coordinate supply orders and shipping materials.
• Performs other duties as assigned.

Skills

Otoscopy

Hearing aid repair

Audiology equipment calibration

Patient counseling

Tools

Hearing aids

Audiology equipment

Job description

This position is with the Veterans Health Administration, Department of Veterans Affairs, located in the Audiology Service at VA Western New York Healthcare System in Buffalo, NY. The health technician supports clinical Audiology programs across patient care areas and aids in prosthetic device management.

Major duties include otoscopy, hearing-aid repair, equipment calibration, patient counseling, infection-control, and supply management, with a 7:30am–4:00pm, Monday–Friday schedule; telework is