Audiology Fitting & Tech Support Specialist

GN Hearing A/S; Shakopee (MN); Hybrid; USD 90,000 - 97,000; Full time

Benefits offered by this job

Generous PTO & holidays

401k with company match

Parental Leave & Transition Back to‑/A

Company HSA Contributions

Discounted GN Group products

Job summary

GN Hearing A/S is seeking an experienced audiology support specialist to assist customers with fitting questions, product information and technical troubleshooting across GN product lines. The role involves collaboration with cross-functional teams and ongoing training to stay current with releases.

Candidates should have a Masters or Doctoral degree in Audiology, active state licensure (CCC-A or equivalent) and at least two years in clinical audiology and hearing instrument dispensing.

Qualifications

• Masters or Doctoral degree in Audiology.
• State licensure, CCC-A, or equivalent.
• 2+ years of experience in clinical audiology and hearing instrument dispensing.
• Experience with GN products preferred.
• Hearing aid manufacturing/industry experience preferred.

Responsibilities

• Provide audiological and technical support for hearing aid fitting, product information and troubleshooting.
• Collaborate with Customer Service, Quality Engineering, Product Management, Research and Development, Software Engineering and Sales to ensure quality and customer satisfaction.
• Document customer interactions in company systems and escalate discrepancies with Product Management as needed.
• Conduct internal product and software training with local training teams and product management.

Skills

Audiology support

Customer communication

Troubleshooting

Team collaboration

Documentation

Education

Masters or Doctoral degree in Audiology

Job description

GN Hearing A/S is seeking an experienced audiology support specialist to assist customers with fitting questions, product information and technical troubleshooting across GN product lines. The role involves collaboration with cross-functional teams and ongoing training to stay current with releases.

Candidates should have a Masters or Doctoral degree in Audiology, active state licensure (CCC-A or equivalent) and at least two years in clinical audiology and hearing instrument dispensing.