Technical Services Audiologist

Sonova USA, Inc.; Plymouth (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading audiology service provider in Plymouth, MN is seeking an Audiology Technician to provide technical support and training to hearing healthcare professionals. The role involves taking calls, conducting customer training, and requires strong communication and interpersonal skills. Candidates should have a Master's or Doctorate in Audiology and prior clinical experience. This position offers opportunities to enhance customer engagement in a technical environment.

Qualifications

• Master's or Doctorate in Audiology and eligible for an Audiology License.
• Previous clinical and industry experience is required.
• Strong communication and interpersonal skills.

Responsibilities

• Take incoming calls to the Professional Services Call Center.
• Assist with product/feature/software training.
• Conduct customer training activities.

Skills

Effective verbal and written communication

Interpersonal skills

Detail orientation

Time management

Analytical problem solving

Education

Master's or Doctorate in Audiology

Audiology License

Tools

MS Windows

Digital technology

Fitting software

NOAH

Job description

Perform all functions of Audiology and Technical Services, including but not limited to: provide Audiological and technical support via telephone to Hearing Healthcare Professionals with regard to software, hardware, product and fit related issues; conduct regional, in-office and online customer training activities; interface with various inter-company departments to provide training and support for product lines.

Responsibilities

• Take incoming calls to the Professional Services Call Center (70%).
• Assist with product/feature/software training for interdepartmental personnel (20%).
• Conduct local, in-office, and online customer training activities (10%).
• Special projects as assigned (5%).

Qualifications

• Effective verbal and written English communication and presentation skills; excellent interpersonal skills with a strong team and customer orientation. Must be good at building and maintaining relationships.
• Excellent telephone etiquette with a mature, professional demeanor.
• Close and cooperative working relationships with all individuals both inside and outside the organization, including customers and coworkers.
• Acute detail orientation with a willingness and commitment to follow up.
• Strong time management, organizational, and prioritization skills, with an ability to work in a fast-paced, multi-tasking environment.
• Strong analytical and proactive problem solving skills.

Education

• Master's or Doctorate in Audiology and the possession of (or eligible to obtain) an Audiology License.
• A temporary Audiology License is initially permitted for a maximum of 12 months.
• Previous clinical and industry experience required.
• Significant PC experience in a MS Windows environment, as well as experience with digital technology, fitting software, and NOAH.