Audiology Assistant

Chicago ENT - Advanced Center for Specialty Care; Chicago (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical/dental

Life and disability coverage

401(k) with match

Paid vacation

Weekends and major holidays off

Job summary

Chicago ENT is seeking an Audio LOGY Assistant to support audiologists and patients across the clinic. Responsibilities include triage via calls/emails, scheduling, verifying insurance benefits for hearing aids, preparing paperwork for fittings, and assisting with repairs and inventory.

The role emphasizes HIPAA/OSHA compliance and teamwork with physicians and staff. The candidate should have a high school diploma, with associates preferred, and at least 1 year in healthcare; Spanish bilingual

Qualifications

• Highschool diploma required.
• Associates degree preferred.
• 1 year healthcare experience preferred.
• CPR Certification preferred.
• Bilingual Spanish language ability preferred.

Responsibilities

• Triage patient phone calls and emails.
• Assist with scheduling or general hearing aid questions.
• Verify patient’s insurance benefits for hearing aids.
• Prep paperwork for hearing aid fittings and other related appointments.
• Call to follow up with hearing aid patients and those who are hearing aid opportunities.
• Assist with hearing aid repairs.
• Track hearing aid orders and repairs to ensure they arrive on time for patient appointments.
• Maintain and clean instruments utilized in preparation for the next patient.
• Order audiology department supplies.
• Approve audiology department invoices and communicate with the accounting department.
• Perform tympanometry on clinical patients (pediatric-geriatric) for all ENTs and AuDs when needed.
• Request prior authorization and medical group approval (referrals) from EPIC and Arcadia sites.
• Track HA inventory monthly.
• Meet and communicate with ENT Partners when necessary.
• Take payments for patients (HA purchases, supplies, L+D, shipping etc.).
• Fax/Email clinical notes to PCP’s, referring physicians, and other medical practices for continued patient care.
• Scan in audiology documents to patient charts.
• Translate for Spanish-speaking appointments.

Skills

Bilingual

Spanish

Education

Highschool diploma

Associates degree

Job description

AUDIOLOGY ASSISTANT

Chicago ENT is seeking a motivated individual who should excel in multiple areas throughout the clinic. This individual will primarily work directly with the audiologists and their patients to aid in managing patient flow and care. They will also be expected to communicate well with co‑workers and physicians to ensure high‑quality care to the population we serve. Patient rooms and the audiology lab will need to be kept neat, stocked, and in functional order for all diagnostic testing that may need to be completed. This individual will assist the audiologist as necessary before, during, and after the patient’s visit. They must adhere to the highest standards in patient confidentiality, following HIPAA and OSHA standards, as well as company policy. This role will report to both the Practice Administrator and Lead Audiologist.

AUDIOLOGY ASSISTANT

Chicago ENT is seeking a motivated individual who should excel in multiple areas throughout the clinic. This individual will primarily work directly with the audiologists and their patients to aid in managing patient flow and care. They will also be expected to communicate well with co‑workers and physicians to ensure high‑quality care to the population we serve. Patient rooms and the audiology lab will need to be kept neat, stocked, and in functional order for all diagnostic testing that may need to be completed. This individual will assist the audiologist as necessary before, during, and after the patient’s visit. They must adhere to the highest standards in patient confidentiality, following HIPAA and OSHA standards, as well as company policy. This role will report to both the Practice Administrator and Lead Audiologist.

Primary Responsibilities

• Triage patient phone calls and emails.
• Assist with scheduling or general hearing aid questions.
• Verify patient’s insurance benefits for hearing aids.
• Prep paperwork for hearing aid fittings and other related appointments.
• Call to follow up with hearing aid patients and those who are hearing aid opportunities.
• Assist with hearing aid repairs.
• Pick up and send out packages to hearing aid manufacturers for new orders or repairs.
• Track hearing aid orders and repairs to ensure they arrive on time for patient appointments.
• Maintain and clean instruments utilized in preparation for the next patient.
• Order audiology department supplies.
• Approve of audiology department invoices and communicate with the accounting department.
• Perform tympanometry on clinical patients (pediatric‑geriatric) for all ENTs and AuDs when needed.
• Request prior authorization and medical group approval (referrals) from EPIC and Arcadia sites.
• Track HA inventory monthly.
• Meet and communicate with ENT Partners when necessary.
• Take payments for patients (HA purchases, supplies, L+D, shipping etc.,).
• Fax/Email clinical notes to PCP’s, referring physicians, and other medical practices for continued patient care.
• Scan in audiology documents to patient charts.
• Translate for Spanish‑speaking appointments.

Qualifications

• Highschool diploma required
• Associates degree preferred
• At least 1 year in healthcare experience preferred
• CPR Certification preferred
• Ability to communicate well with their patients, despite potential hearing issues
• Excellent bedside manner
• Bilingual Required: Spanish

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibility.

CERTIFICATES, LICENSES, REGISTRATIONS

None.

WAGE

$18 per hour, plus bonus/incentive.

ENT is an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.

All applicants should be aware that employment is contingent upon the successful completion of a background check and drug screening. Failure to provide accurate information or pass these requirements may result in withdrawal of the employment offer.

Salary: $18 per hour