Audiology Assistant — Patient-Focused Hearing Care Pro

ITResource Hunter; Chicago (IL); In loco; USD 52.000 - 58.000; Tempo pieno

Descrizione del lavoro

ITResource Hunter seeks a full-time Audiology Assistant for its Chicago office located just off the Magnificent Mile. You will support audiologists and handle patient visits, device preparation, and daily operations to ensure excellent patient care.

The role emphasizes attention to detail, patient education, and efficient handling of hearing aid devices and accessories in a fast-paced clinical setting.

Competenze

• High school diploma or equivalent required.
• Bachelor's degree in a healthcare-related field preferred.

Mansioni

• Prepare hearing aid deliveries prior to patient appointments by verifying devices, programming information, accessories, and required documentation.
• Assist the audiologist during hearing aid fittings and deliveries, ensuring patients receive a positive and efficient experience.
• Educate patients on the care, maintenance, cleaning, and operation of their hearing aids and accessories.
• Counsel patients on hearing aid warranties, routine maintenance, and available hearing aid accessories.
• Recommend and sell assistive listening devices and hearing aid accessories based on patient needs.
• Perform hearing aid maintenance, including cleaning devices, replacing wax guards, domes, receivers, tubing, earmolds, battery doors, and other replaceable components.
• Troubleshoot common hearing aid concerns, including weak or dead devices, charging issues, Bluetooth connectivity, feedback (whistling), static, and smartphone pairing.
• Coordinate manufacturer repairs, warranty services, device orders, and deliveries.
• Manage hearing aid inventory, including receiving, stocking, tracking, assigning, and maintaining accurate device records.
• Process invoices for hearing aids, accessories, assistive listening devices, and clinical supplies.
• Complete patient visit documentation, chart notes, and maintain accurate patient records within the practice management system.
• Maintain a clean, organized clinical environment and support audiologists with daily clinical and administrative operations.
• Perform other duties as assigned to support exceptional patient care and practice operations.

Conoscenze

Customer service

Communication

Organization

Multitasking

Problem solving

Attention to detail

Sales oriented

Formazione

High school diploma

Bachelor's degree

Strumenti

CounselEar

Descrizione del lavoro

ITResource Hunter seeks a full-time Audiology Assistant for its Chicago office located just off the Magnificent Mile. You will support audiologists and handle patient visits, device preparation, and daily operations to ensure excellent patient care.

The role emphasizes attention to detail, patient education, and efficient handling of hearing aid devices and accessories in a fast-paced clinical setting.