Audiology Assistant: Patient Care & Clinic Support

Chicago ENT - Advanced Center for Specialty Care; Chicago (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical/dental

Life and disability coverage

401(k) with match

Paid vacation

Weekends and major holidays off

Job summary

Chicago ENT is seeking an Audio LOGY Assistant to support audiologists and patients across the clinic. Responsibilities include triage via calls/emails, scheduling, verifying insurance benefits for hearing aids, preparing paperwork for fittings, and assisting with repairs and inventory.

The role emphasizes HIPAA/OSHA compliance and teamwork with physicians and staff. The candidate should have a high school diploma, with associates preferred, and at least 1 year in healthcare; Spanish bilingual

Qualifications

• Highschool diploma required.
• Associates degree preferred.
• 1 year healthcare experience preferred.
• CPR Certification preferred.
• Bilingual Spanish language ability preferred.

Responsibilities

• Triage patient phone calls and emails.
• Assist with scheduling or general hearing aid questions.
• Verify patient’s insurance benefits for hearing aids.
• Prep paperwork for hearing aid fittings and other related appointments.
• Call to follow up with hearing aid patients and those who are hearing aid opportunities.
• Assist with hearing aid repairs.
• Track hearing aid orders and repairs to ensure they arrive on time for patient appointments.
• Maintain and clean instruments utilized in preparation for the next patient.
• Order audiology department supplies.
• Approve audiology department invoices and communicate with the accounting department.
• Perform tympanometry on clinical patients (pediatric-geriatric) for all ENTs and AuDs when needed.
• Request prior authorization and medical group approval (referrals) from EPIC and Arcadia sites.
• Track HA inventory monthly.
• Meet and communicate with ENT Partners when necessary.
• Take payments for patients (HA purchases, supplies, L+D, shipping etc.).
• Fax/Email clinical notes to PCP’s, referring physicians, and other medical practices for continued patient care.
• Scan in audiology documents to patient charts.
• Translate for Spanish-speaking appointments.

Skills

Bilingual

Spanish

Education

Highschool diploma

Associates degree

Job description

Chicago ENT is seeking an Audio LOGY Assistant to support audiologists and patients across the clinic. Responsibilities include triage via calls/emails, scheduling, verifying insurance benefits for hearing aids, preparing paperwork for fittings, and assisting with repairs and inventory.

The role emphasizes HIPAA/OSHA compliance and teamwork with physicians and staff. The candidate should have a high school diploma, with associates preferred, and at least 1 year in healthcare; Spanish bilingual