Audiology Support Specialist (Bilingual)

Chicago ENT; Chicago (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/dental benefits

Life and disability coverage

401(k) plan with match

Vacation time

Weekends and major holidays off

Job summary

Chicago ENT is seeking an AudioLOGY Assistant to support audiologists and patients, help manage patient flow, and prepare rooms for diagnostic testing. You will assist before, during, and after patient visits, maintain confidentiality, and follow HIPAA/OSHA standards.

The role requires a high school diploma (associates preferred), healthcare experience, CPR preferred, and bilingual Spanish. This on-site position offers competitive wages and benefits.

Qualifications

• Highschool diploma required.
• Associates degree preferred.
• At least 1 year in healthcare experience preferred.
• CPR Certification preferred.
• Bilingual Spanish required.

Responsibilities

• Triage patient phone calls and emails.
• Assist with scheduling or general hearing aid questions.
• Verify patient's insurance benefits for hearing aids.
• Prep paperwork for hearing aid fittings and other related appointments.
• Call to follow up with hearing aid patients and those who are hearing aid opportunities.
• Assist with hearing aid repairs.
• Pick up and send out packages to hearing aid manufacturers for new orders or repairs.
• Track hearing aid orders and repairs to ensure they arrive on time for patient appointments.
• Maintain and clean instruments utilized in preparation for the next patient.
• Order audiology department supplies.
• Approve audiology department invoices and communicate with the accounting department.
• Perform tympanometry on clinical patients (pediatric-geriatric) for all ENTs and AuDs when needed.
• Request prior authorization and medical group approval (referrals) from EPIC and Arcadia sites.
• Track HA inventory monthly.
• Meet and communicate with ENT Partners when necessary.
• Take payments for patients (HA purchases, supplies, L+D, shipping etc.).
• Fax/Email clinical notes to PCP's, referring physicians, and other medical practices for continued patient care.
• Scan in audiology documents to patient charts.
• Translate for Spanish-speaking appointments.

Skills

Bilingual Spanish

Communication skills

Bedside manner

Healthcare experience

Education

Highschool diploma

Associates degree

Job description

Chicago ENT is seeking an AudioLOGY Assistant to support audiologists and patients, help manage patient flow, and prepare rooms for diagnostic testing. You will assist before, during, and after patient visits, maintain confidentiality, and follow HIPAA/OSHA standards.

The role requires a high school diploma (associates preferred), healthcare experience, CPR preferred, and bilingual Spanish. This on-site position offers competitive wages and benefits.