Audiology Administrative Assistant: Patient Care & Scheduling

Ohio-Ent-; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Med/Dental/Vision

Paid personal time

Paid holidays

401K

Paid STD/LTD/Life

Job summary

Ohio-Ent- in Columbus, OH, is seeking an Audiology Administrative Assistant to support our Hearing Health Solutions division. The role focuses on delivering excellent patient care, handling intake, scheduling, and billing coordination in a busy clinical environment.

You will manage high call volumes across six office locations, register patients, input data into the EMR, and ensure HIPAA compliance. Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional overtime.

Qualifications

• Minimum 1 year experience in a medical/ audiology/ healthcare setting.
• Excellent oral and written communication skills.
• Attention to detail and problem-solving abilities.
• Proficient with Microsoft Office and EMR systems.
• Knowledge of medical terminology and insurance processes preferred.
• Ability to operate a multi-line telephone system.
• Strong customer service and communication skills.

Responsibilities

• Serve as first point of contact for patients and answer inquiries related to appointments, services and billing.
• Register new patients and update demographics.
• Manage high-volume calls with professionalism and courtesy.
• Assist patients with questions regarding testing, services and retail products; provide clear information.
• Efficiently manage appointment bookings, cancellations, and scheduling with staff.
• Input and update patient information in the EMR; ensure privacy compliance.
• Indexing of office records and general clerical duties.
• Handle patient concerns and complaints professionally.
• Support invoicing, check-ins, and supply handling as assigned.
• Ensure HIPAA and clinic policy compliance.

Skills

Customer service

Phone handling

Data entry

Appointment scheduling

HIPAA compliance

Microsoft Office

EMR system

Attention to detail

Tools

Microsoft Office

EMR system

Job description

Ohio-Ent- in Columbus, OH, is seeking an Audiology Administrative Assistant to support our Hearing Health Solutions division. The role focuses on delivering excellent patient care, handling intake, scheduling, and billing coordination in a busy clinical environment.

You will manage high call volumes across six office locations, register patients, input data into the EMR, and ensure HIPAA compliance. Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional overtime.