AUDIO VISUAL TECHNICIAN (TEMPORARY)

ESFM® USA; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a temporary Audio Visual Technician to ensure all audio visual needs are met for various events. This role involves interfacing with clients to provide technical support, maintaining positive customer relationships, and ensuring timely responses to inquiries. You'll be responsible for setting up and troubleshooting audio visual equipment, assisting with conference room setups, and educating staff on equipment operation. This is a fantastic opportunity for someone with a passion for technology and customer service to thrive in a dynamic environment.

Qualifications

• 1+ years of experience in audio visual support for events.
• Proficient in using office technology and equipment.
• Strong written and verbal communication skills.

Responsibilities

• Ensure all audio visual requirements requested by clients are met.
• Provide technical assistance for meetings requiring tech services.
• Maintain metrics associated with room equipment inventory.

Skills

Audio Visual Support

Microsoft Office

Customer Service

Technical Assistance

Education

High School Diploma

Experience in AV Support

Tools

Audio Visual Equipment

Reservation Systems

Job description

Join to apply for the AUDIO VISUAL TECHNICIAN (TEMPORARY) role at ESFM USA

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Join to apply for the AUDIO VISUAL TECHNICIAN (TEMPORARY) role at ESFM USA

• We have an opening for a temporary AUDIO VISUAL TECHNICIAN position.
• Location: Alexion - 121 Seaport Boulevard, Boston, MA 02210. Note: online applications accepted only.
• Schedule: Temporary schedule; Monday through Friday. Hours may vary. More details upon interview.
• Requirement: Prior audio-visual and conferencing support and Microsoft Office experience are preferred.
• Pay Range: $26.00 per hour to $28.00 per hour.

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1418514.

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Summary: Ensures that all audio visual requirements requested by clients are met and will be able to interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs.

Essential Duties and Responsibilities:

• Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact.
• Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action.
• Provides technical assistance for all meetings and customers that require tech services for their events.
• Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
• Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
• Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
• Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
• Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
• Educates the staff and customers on the basics of all AV equipment in the facility.
• Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
• Communicates with co-workers and service partners to ensure updated information is shared.
• Assists with conference room set-ups, break downs and any other areas where assistance is needed.
• Keeps the A/V storerooms organized and well managed.
• Performs other duties as assigned.

Qualifications:

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.