Audio Visual Technician Senior

BBSS Beyond Blue; Chandler (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Beyond Blue is seeking an Audio Visual Technician Senior to install, configure, and support AV systems across healthcare, enterprise, and academic environments. You will troubleshoot escalated issues, contribute to projects, and mentor junior staff to ensure reliable performance and high user satisfaction.

You will collaborate with IT, facilities, and vendors to deliver integrated AV solutions and recommend improvements for operations and service delivery.

Qualifications

• Advanced installation, configuration, and support of audiovisual systems.
• Experience with video walls, digital signage, telehealth platforms, and conferencing tools.
• Ability to provide Tier 2/3 support and preventative maintenance.

Responsibilities

• Perform advanced installation, setup, and integration of AV systems.
• Provide escalation support for complex AV incidents.
• Develop and execute preventative maintenance schedules.
• Monitor performance, analyze trends, and recommend improvements.
• Assist with AV project planning and technical input on options.
• Create and maintain procedures and knowledge base content.
• Mentor junior AV staff and train end users.
• Evaluate and pilot new AV technologies under guidance.
• Ensure AV systems comply with standards and security requirements.

Skills

AV systems

Video walls

Digital signage

Telehealth platforms

Enterprise conferencing tools

Education

High School Diploma

Bachelor's degree preferred

Job description

Beyond Blue Job Posting Title: Audio Visual Technician Senior Requisition Number: R-000003422 Department Name: Manager, Audio Visual Services

Work Location: UK Chandler Hospital, Pavilion A

Grade Level: 6

Type of Position: Regular Position

Time Status: Full time

Shift: Days (United States of America)

Link https://hr.uky.edu/employment/working-uk/equivalencies

Job Summary

Responsible for performing advanced installation, configuration, and support of audiovisual (AV) systems in healthcare, enterprise, and academic environments. Provides expert-level troubleshooting and preventative maintenance to ensure reliable performance and a high-quality user experience. Serves as an escalation point for complex AV issues, contributes to project activities, and mentors junior staff. Collaborates with IT, facilities, and vendors to support integrated AV solutions and recommends improvements to enhance operations and service delivery.

Essential Functions

• Performs advanced installation, setup, and integration of AV systems including video walls, digital signage, telehealth platforms, and enterprise conferencing tools.
• Provides Tier 2/Tier 3 support for escalated AV incidents, resolving complex technical issues.
• Develops and carries out preventative maintenance schedules and quality assurance testing for AV environments.
• Monitors system performance, analyzes trends, and recommends corrective actions or improvements.
• Assists with AV project planning and implementation by providing technical input on requirements and technology options.
• Creates and maintains process documentation, operating procedures, and knowledgebase content.
• Mentors and provides technical guidance to junior AV staff; offers training and support to end users.
• Evaluates and pilots new AV technologies under the direction of project or IT leadership.
• Ensures AV systems comply with organizational standards, policies, and security requirements.
• Performs other duties as assigned.

Education Requirement

High School Diploma or equivalent. Bachelor’s degree preferred.

Experience Requirement

3-5 years of experience. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)
• D. Standing or walking with objects up to 25lbs: 1. Never
• E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never
• G. Repetitive motion: 3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet: 1. Never
• I. Working in confined spaces: 1. Never
• J. Risk of injuries from use of equipment on the job: 1. Never
• K. Job-related travel: 2. Occasional (< 10% of the time)
• L. Loud noises: 1. Never
• M. Temperature extremes: 1. Never
• N. Hazardous chemicals and fumes including waste: 1. Never
• O. Radiation: 1. Never
• P. Burns: 1. Never
• Q. Cuts/Punctures: 1. Never
• R. Bloodborne/airborne pathogens: 1. Never
• S. Recombinant DNA or viral vectors: 1. Never
• T. Combative/violent people: 1. Never
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.