Audio-Visual Technician IV

Clear Destination Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

ASRC Federal Technology Solutions in Washington, DC is seeking a Video Teleconferencing Technician to support the organization’s video conferencing, IT support, and asset management needs.

You will configure Cisco codecs and AV gear for Teams, WebEx, ZoomGov and other platforms, maintain inventory in Sunflower and ServiceNow, coordinate conference-room scheduling, provide on-site support for high-profile events, and deliver routine reports on activities and improvements.

Qualifications

• High School diploma and 5 years of related field experience.
• Excellent communication and in-person customer service skills with federal personnel.
• Ability to manage tasks across VTC, asset tracking, and conference room scheduling.
• Willingness to undergo a government background investigation and obtain public trust.

Responsibilities

• Support VTC systems using Cisco codecs and various AV equipment for meetings via Teams, WebEx, ZoomGov.
• Provide administrative support for the Travel System and manage the asset database.
• Plan and manage projects to meet objectives and oversee conference room scheduling.
• Install, configure, and maintain VTC rooms and provide in-person support for high-profile events.
• Maintain inventory using Sunflower and ServiceNow and reconcile discrepancies.

Skills

VTC systems knowledge

Customer service (in-person)

Communication skills

Project management

Education

High School diploma

Tools

Cisco codecs

Microsoft Teams

WebEx

ZoomGov

Windows OS

Office 365

Sunflower asset tracking

ServiceNow

Outlook

Job description

ASRC Federal Technology Solutions is looking for a Video Teleconferencing Technician responsible for supporting the organization's video conferencing, IT support and asset management needs.

Location: Washington, DC

Key Responsibilities

• Support video teleconferencing (VTC) systems utilizing Cisco codecs and other various audio/video equipment to join online meetings using Microsoft Teams, Cisco WebEx, ZoomGov and other virtual platforms.
• Provide the required administrative and technical resources for VTC systems, support for the federal travel reimbursement application, and oversight of the federal asset management database.
• Evaluate existing and new technologies and solutions based on business requirements.
• Perform project management to plan, organize, and control resources to achieve project goals.
• Provide administrative support for the customer's Travel System, including account creations/deletions, resetting passwords, assisting with travel vouchers and authorizations, travel approver lists, accounting codes, and general customer support.
• Modify, control, and keep current the customer's Outlook Distribution Lists.
• Provide administrative support and assistance in setting up online conferences using Teams, WebEx, ZoomGov or equivalent and establishing meeting connections in the conference rooms.
• Assist with operations, documentation, and maintenance support for video conference facilities in two geographic areas.
• Oversee and control the schedule of all organizational conference rooms in both facilities, maintain video conference statistics, and make recommendations for improving usability.
• Provide in-person support for high-profile video conferences.
• Assist with custom VTC room support, configuration upgrades, installation, operation, troubleshooting, and ongoing maintenance.
• Provide general computer hardware support for users laptops, desktops, iPhones, iPads, and other various devices.
• Provide general computer software support for Microsoft Windows, Microsoft Office 365, Apple iOS, Adobe products, and other various applications.
• Conduct an annual inventory of all VTC rooms and support touchpad-controlled, complex VTC rooms with multi displays.
• Track the location and movement of all hardware using the Sunflower asset tracking database as well as the ServiceNow helpdesk ticket tracking database.
• Store hardware properly, prepare inventory exit packages, distribute hardware as directed, track hardware movement, and remove obsolete hardware from inventory.
• Verify that inventory records are complete and accurate, excess inventory as directed and assist in conducting bi-annual physical inventory.
• Analyze and research asset discrepancies found in the annual inventory and reconcile/document discrepancies.
• Provide a weekly report of accomplishments, activities, issues, and recommendations.
• Provide a Monthly Mobile Device Report Analysis, including zero usage, transfers, and departing employees.
• Assist with setting up and facilitating widescale events in the large conference rooms or auditoriums.
• Provide in-meeting troubleshooting and problem-solving support.
• Communicate concerns and solutions through the internal team.
• Handle and protect confidential information.

Qualifications

• High School, 5 years of experience in a related field or equivalent.
• Excellent communication skills and prior experience providing in-person customer service to high level personnel and politically appointed federal employees.
• Possesses and applies expertise across key tasks and high-impact assignments.
• Evaluates performance results and recommends major changes affecting short-term project growth and success.
• Successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a position of public trust.