Audio Visual Technician

CEI; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for an AV Technician who possesses a blend of technical expertise and exceptional customer service skills. In this dynamic role, you will provide crucial support for video conferencing systems, ensuring seamless communication and collaboration across various platforms. Your problem-solving abilities and attention to detail will be key in troubleshooting and maintaining AV technology in conference rooms. Join a forward-thinking team where your contributions will directly impact the effectiveness of meetings and events, and where diversity, equity, and inclusion are valued.

Qualifications

• 2+ years of experience in an AV-related field preferred.
• Working knowledge of AV/IT collaboration tools is essential.

Responsibilities

• Provide technical support for video conferencing systems.
• Collaborate with AV/IT professionals to maintain meeting standards.

Skills

Problem-solving

Customer service

Communication skills

Attention to detail

AV technology fundamentals

Basic AV/IT support

Troubleshooting

Education

BS/BA in Information Technology

BS/BA in Computer Science

Tools

Microsoft Teams

WebEx

Zoom

Crestron control systems

Cisco video endpoints

Job description

This range is provided by CEI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

National Recruiting Lead at Computer Enterprises, Inc.

Job Summary:

We are looking for an AV Technician, who must be a critical thinker and problem-solver with great attention to detail. They must be knowledgeable in AV technology fundamentals and basic AV/IT support and troubleshooting. Excellent customer service, communication, and people skills are required.

Core Responsibilities:

• Provide technical support for video conferencing systems (Microsoft Teams Rooms/Cisco Video Endpoints) in conference rooms
• Provide advice on the most suitable multimedia choices for users in conference rooms
• Work with Crestron, Microsoft, and Cisco control panels and conferencing systems
• Setup and support Microsoft Teams, WebEx, Zoom, and other collaboration meeting applications
• Install/configure software & hardware (video cables, wireless presentation systems, mgmt. suites, etc.)
• Perform troubleshooting and basic repairs of conference room equipment as defined through our SOPs
• Respond to end user requests/issues and perform restorative actions to resolve problems
• Collaborate with other AV/IT professionals and vendors to maintain standards and functionality of meeting spaces
• Proactively monitor AV systems and technology performance through various monitoring tools
• Monitor the AV support schedule, prioritize requests, and schedule accordingly
• Provide ongoing communication and updates to AV/IT support staff and leadership on issues regarding conference room technology
• Respect and promote diversity, equity, and inclusion

Job Requirements:

• BS/BA in information technology or computer science is preferred
• 2+ years of experience in an AV related field preferred
• Working knowledge of AV/IT collaboration tools (Microsoft Teams, WebEx, etc.)
• Experience supporting Microsoft Teams Virtual Live Events and other virtual large event platforms preferred
• Excellent communication and interpersonal skills with all levels of management (including executive level)
• Ability to troubleshoot audio and video conference calls
• Proven experience with AV/IT end user support
• Ability to work in a fast-paced environment
• Understanding of AV control systems (Crestron, Microsoft Teams Rooms, Cisco video endpoints, etc.)
• Consultative approach with end-users to address problems and assists in formulating solutions to ensure meeting success
• Excellent organizational and coordination abilities
• AVIXA CTS certification or equivalent preferred
• Regular, consistent and punctual attendance. Must be able to work nights and weekends on occasion, variable schedule(s)

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Information Technology, and General Business

Industries

IT Services and IT Consulting, Telecommunications, and Technology, Information and Media