Audio/Visual Technician

STERIS Instrument Processing - EMEA; Philadelphia (Philadelphia County); Remote; USD 53,000 - 75,000; Full time

Job summary

An innovative healthcare company seeks an Audio/Visual Technician to provide on-site maintenance and support for medical devices. This remote role emphasizes customer satisfaction through proactive communication and technical expertise. The ideal candidate will have experience in technical field service, particularly in healthcare, and will be responsible for troubleshooting, repair, and training on essential equipment. Join a forward-thinking team that values career growth and offers competitive pay, comprehensive benefits, and a supportive work environment. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Competitive pay

Paid time off

Healthcare benefits

Dental benefits

Vision benefits

Company vehicle

Tools and equipment

Retirement plans

Education reimbursement

Career growth opportunities

Qualifications

• 1-2 years of technical field service experience in healthcare or equivalent training.
• Proficiency with Windows, troubleshooting, and customer communication.

Responsibilities

• Perform preventive and corrective maintenance on STERIS and related equipment.
• Drive customer satisfaction through proactive communication and issue resolution.
• Conduct customer training and ensure positive customer experiences.

Skills

Technical field service experience

Knowledge of personal computers

Video technology

Networking

Customer communication

Troubleshooting

Education

Bachelor’s degree

Tools

Windows

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Procedural Service Technician acts as a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumables as part of a high-performing team. This position provides on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, lights, tables, video technology, warming cabinets, System 1e) in a high-stress healthcare environment. It also involves proactive customer interaction, communication, and utilizing technology for administrative tasks, troubleshooting, and improving customer experience.

This is a remote, customer-facing position. Candidates must be based in Pennsylvania or New Jersey.

Key Responsibilities:

1. Drive customer satisfaction through proactive communication and issue resolution.
2. Perform preventive and corrective maintenance on STERIS and related equipment, including disassembly, repair, troubleshooting, and calibration.
3. Conduct customer training and in-servicing on equipment.
4. Ensure positive customer experiences through installations, site visits, and coordination with project teams.
5. Use technology (smartphone, laptop) for administrative duties, documentation, and communication.
6. Establish effective relationships with customers and internal teams, communicate scheduling and service updates, and resolve issues proactively.
7. Identify sales opportunities and promote STERIS products/services.
8. Follow hospital and OR protocols, including safety guidelines.
9. Assist with inventory management and procurement activities.

Required Skills and Experience:

• 1-2 years of technical field service experience in healthcare or equivalent training.
• Knowledge of personal computers, video technology, and networking.
• Valid driver’s license and ability to travel.
• Proficiency with Windows, troubleshooting, and customer communication.

Preferred Skills:

• Bachelor’s degree preferred.
• Experience with OR medical devices, surgical equipment, OR integration, and technology.

What STERIS Offers:

• Competitive pay, paid time off, holidays.
• Healthcare, dental, vision benefits.
• Company vehicle, tools, equipment, and uniforms.
• Retirement plans, education reimbursement, career growth opportunities.

Pay range: $53,000 - $74,287.50, with bonus eligibility. Benefits details available on company website.

STERIS is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.