Audio Visual Technician

Howard Community College; Baltimore (MD); On-site; USD 19,000 - 25,000; Part time

Job summary

Howard Community College in Maryland seeks an Audio Visual Technician to support and maintain classroom and event AV systems. You will install, configure, and troubleshoot equipment, and provide Tier I and II support.

This part-time role involves 20 hours per week with weekday morning shifts. The job focuses on hands-on maintenance, customer service, and ensuring reliable presentation technology for faculty and students.

Qualifications

• Background in instructional technology, AV systems, or multimedia systems.
• Ability to communicate and interact effectively with clientele of varying technical ability to determine needs and resolve AV equipment related problems.
• Excellent organizational and communications skills.
• Ability to maintain strict confidentiality.
• Ability to communicate effectively, both verbally and in writing.
• Regular attendance is a requirement of this job.

Responsibilities

• Provide Tier I & II trouble call support, including ad hoc user instruction and equipment hotswap.
• Provide direct support to campus wide hardware integration projects.
• Provide direct support to campus wide firmware revision, and control system update projects.
• Provide direct support to campus wide inventory projects.
• Receive and process requests to determine client needs, make informed recommendations for appropriate equipment, and accurately enter reservations to the AV computer database.
• Process, track, and deliver equipment and services to college Faculty, Staff, and spaces as appropriate.
• Perform preventative maintenance, troubleshoot electronic and mechanical problems with audio, video, and multimedia projection equipment, maintain records of such activities.
• Instruct and interact with patrons on correct operation of AV equipment, control systems, presentation software, data projectors and other peripherals; diagnosing and solving problems as required.
• Complete ongoing industry-standard professional development and secure appropriate certifications, including AVIXA Certification - Basics of AV within the first 120 days of employment.
• Performs other duties as assigned.

Skills

AV systems

Troubleshooting

Communication

Customer service

Attention to detail

Education

High School diploma or equivalent

Tools

AV hardware

Video projection systems

Job description

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

Audio Visual Technician

Employment Status

Non-Exempt

FT/PT

Part Time

Hours Per Week

20

Work Schedule

Weekday Mornings

Position Salary Range

$16.00/hour

Summary

Reserve, schedule distribute, maintain, repair, and install college audio/visual equipment, peripherals, and related departmental systems at Tier I & Tier II Level throughout the institution.

Configure, install, and demonstrate operation of departmental and classroom technology, including but not limited to instructor workstations, document cameras, data projectors, flat panel displays, sound reinforcement systems, and digital presentation systems.

Support integration of technology into instruction through in-classroom troubleshooting and customer service.

Perform all work with strong attention to detail, and consistent quality.

Essential Role Responsibilities

• Provide Tier I & Tier II trouble call support, including ad hoc user instruction and equipment hotswap.
• Provide direct support to campus wide hardware integration projects.
• Provide direct support to campus wide firmware revision, and control system update projects.
• Provide direct support to campus wide inventory projects.
• Receive and process requests to determine client needs, make informed recommendations for appropriate equipment, and accurately enter reservations to the AV computer database.
• Process, track, and deliver equipment and services to college Faculty, Staff, and spaces as appropriate.
• Perform preventative maintenance, troubleshoot electronic and mechanical problems with audio, video, and multimedia projection equipment, maintain records of such activities.
• Instruct and interact with patrons on correct operation of AV equipment, control systems, presentation software, data projectors and other peripherals; diagnosing and solving problems as required.
• Complete ongoing industry-standard professional development and secure appropriate certifications, including AVIXA Certification - Basics of AV within the first 120 days of employment.
• Performs other duties as assigned.

Minimum Education Required

High School or equivalent

Experience Required

• Relevant background or education in instructional technology, audio-visual systems, or multimedia systems.
• Ability to communicate and interact effectively with clientele of varying technical ability to determine needs and resolve AV equipment related problems.
• Excellent, organizational, and communications skills.
• Ability to maintain strict confidentiality.
• Ability to communicate effectively, both verbally and in writing.
• Regular attendance is a requirement of this job.

Physical Demand Summary

• Occasional heavy lifting
• Climbing onto ladders
• Occasional travel to other HCC sites
• Exposure to fumes and chemicals used in repair and cleaning and soldering tools
• Close contact with 110-volt electrical devices and high temperature components
• Occasional Schedule Modifications required

Division

Information Technology

Department

Student Computer Support

Eligibility and Requirements

• Pre-employment criminal background investigation is a condition of employment.
• HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affimative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.