Audio Visual Support Engineer

MMD Services; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free catered breakfast, lunch, and all

Job summary

MMD Services is seeking a Senior AV & End User Support Engineer for the Midtown Manhattan office on an ongoing contract, onsite five days a week. You will own operations for conferencing, collaboration, and end-user technology, ensuring high-visibility events run smoothly.

The role requires hands-on expertise with Zoom Rooms, Logitech hardware, and Q-SYS, plus strong networking skills to diagnose AV, platform, and endpoint issues during executive meetings and large events.

Qualifications

• Senior-level enterprise AV support with Tier 3 troubleshooting.
• Experience with Zoom Rooms and Logitech environments.
• Knowledge of Q-SYS and AV-over-IP concepts.
• Strong networking fundamentals.

Responsibilities

• Provide senior-level AV, conferencing, and end-user tech support.
• Maintain readiness and fix issues in conference rooms and events floor.
• Deliver live, white-glove AV support for executive meetings and events.
• Troubleshoot UC endpoints including Zoom Rooms and Logitech hardware.
• Diagnose AV signal flow, DSPs, cameras, switchers, and AV-over-IP.
• Troubleshoot network-related AV issues (TCP/IP, DHCP, DNS, QoS).
• Support imaging, deployments, monitors, peripherals, and general desktop issues.
• Lead AV projects like room builds and equipment refreshes.
• Collaborate with AV engineering, IT, vendors, integrators, and MSPs.

Skills

Senior AV support

Zoom Rooms

Logitech Sync

Q-SYS

AV signal flow

Networking fundamentals

End user support

Executive environments

Independent worker

Overtime availability

Intune experience

Tools

Zoom Rooms

Logitech hardware

Q-SYS

Microsoft Intune

Job description

Ongoing Contract | Onsite 5 Days/Week | Midtown Manhattan

MMD Services is partnering directly with a global, multi-billion dollar investment firm built around world-class talent, cutting-edge technology, and serious growth. For over 30 years they have delivered exceptional results for leading investors worldwide, with offices in Chicago, New York, Miami, London, and Hong Kong, and more than 2,000 employees.

They are adding a Senior AV & End User Support Engineer to a small, highly visible technology team in their Midtown Manhattan office. The firm is opening a new floor dedicated entirely to multipurpose events, conference rooms, executive meetings, and interviews, and this hire is a key part of keeping that space running.

This role is 5 days onsite in Manhattan. No third-party candidates, and local applicants only.

What you'll own

• Senior-level support and escalation coverage for AV, conferencing, collaboration, and end user technology issues
• Daily readiness and break/fix across conference rooms, executive meeting spaces, and the events floor
• Live, white-glove AV support for executive meetings, events, interviews, and other high-visibility business functions
• Support and troubleshooting for enterprise Unified Communications endpoints, including Zoom Rooms and Logitech hardware, with working knowledge of Q-SYS
• Troubleshooting across audio and video signal flow, DSPs, microphones, mixer boards, PTZ cameras, video switchers, displays, LED walls, control systems, and AV-over-IP environments
• Diagnosis of network-related AV issues spanning TCP/IP, VLANs, DHCP, DNS, QoS, and general connectivity
• Hands-on end user support: computer imaging, workstation deployments, monitor and peripheral setup, hardware swaps, cable runs, and general desktop troubleshooting
• AV project work, including room builds, upgrades, and equipment refreshes
• Close partnership with AV engineering, end user support, infrastructure teams, vendors, integrators, and MSP resources

What we're looking for

• Strong senior-level enterprise AV support experience, including Tier 3 troubleshooting and escalation
• Hands-on experience with Zoom Rooms and familiarity with Zoom administration
• Working experience in Logitech environments, including Logitech Sync
• Working knowledge of Q-SYS and a solid understanding of AV signal flow and AV-over-IP concepts
• Experience with professional audio, DSPs, cameras, and video switching
• Strong networking fundamentals and the ability to quickly isolate whether an issue is AV, platform, network, or endpoint
• Hands-on end user support experience across computers, monitors, peripherals, imaging, and workstation setup
• Comfort shifting between AV escalations and day-to-day IT support as business needs change
• Experience supporting executive-facing, event-driven, or highly visible corporate environments
• Someone who operates independently, adapts quickly, communicates in a polished way, takes feedback well, and stays humble and open-minded on a small team
• Availability for occasional overtime during busy event weeks and rare weekend decommissions and recommissions
• Microsoft Intune experience is a plus, but not a requirement
• Free catered breakfast, lunch, and snacks
• High visibility with senior leadership and real career progression
• Name recognition that carries weight on a resume

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.