Audio Visual Specialist I

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

PPO medical plan

Preventive care coverage

Paid Time Off

Retirement through TRS

Paid Parental Leave

Wellness programs

Tuition Reimbursement

PSLF Qualified Employer

Job summary

UT Southwestern Medical Center is seeking a skilled AV & Conference Room Support Technician to provide high-quality on-campus technical support for faculty, staff, and campus events. You will handle a wide range of AV environments, including conference rooms, classrooms, lecture halls, and large venues, with a focus on teamwork and reliability.

The role requires strong interpersonal skills, the ability to manage multiple tasks, and quick response in high-stakes situations.

Qualifications

• Proven ability to provide high-quality AV support in busy environments.
• Strong interpersonal skills and ability to work with a diverse community.

Responsibilities

• Provides onsite conference room support for meetings, including user training and hardware replacement.
• Diagnose and resolve audio, video, switching, and control system issues across rooms.
• Deliver online support for Zoom, Microsoft Teams, and hybrid meetings.
• Support classroom and large-venue AV systems to ensure reliable operation for teaching and events.
• Coordinate with clients and internal teams to ensure timely issue resolution.
• Respond promptly to hardware and software issues, maintaining system uptime.
• Maintain strong communication and customer service with campus users.
• Possess broad technical knowledge of AV systems and hardware troubleshooting.

Skills

Onsite AV support

Conference room support

Customer service

Interpersonal skills

Troubleshooting

Education

High School or Some College

Tools

Zoom

Microsoft Teams

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

We are seeking a skilled and customerfocused AV & Conference Room Support Technician to provide highquality technical support for faculty, staff, and campus events. This role supports a wide range of audiovisual environments, including conference rooms, classrooms, lecture halls, and largevenue spaces. Our ideal candidate has strong interpersonal skills and the ability to work collaboratively with faculty, staff, and technical partners. Additionally, has the ability to manage multiple tasks, prioritize effectively, and respond quickly in highstakes situations. Please note this position is 100% on campus.

Key Responsibilities

• Provide onsite conference room support for faculty and staff meetings, including user training, troubleshooting, and hardware replacement.


• Diagnose and resolve issues related to audio, video, switching, and control systems across conference rooms, classrooms, lecture halls, and other instructional spaces.


• Deliver online conference support for Zoom, Microsoft Teams, and hybrid meeting environments.


• Support classroom and largevenue AV systems, ensuring reliable operation for teaching and events.


• Coordinate with clients, internal technical teams, contractors, and subcontractors to ensure smooth project execution and timely issue resolution.


• Respond promptly to critical hardware and software issues, providing effective technical solutions and maintaining system uptime.


• Maintain strong communication and customerservice skills to support a diverse community of users.


• Broad technical knowledge of AV systems, conferencing platforms, and hardware troubleshooting.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage


• 100% coverage for preventive healthcare-no copay


• Paid Time Off, available day one


• Retirement Programs through the Teacher Retirement System of Texas (TRS)


• Paid Parental Leave Benefit


• Wellness programs


• Tuition Reimbursement


• Public Service Loan Forgiveness (PSLF) Qualified Employer


• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School or
  Some College

• Experience
  4 years experience in the audiovisual field.

JOB DUTIES

• Performs audivosiual presentation support on campus and in remote locations. Interfaces computers with audiovisual systems.


• Performs preventative maintenance and minor repair on audiovisual equipment. Performs troubleshooting on audiovisual and computer presentation systems.


• Performs audiovisual recording of lectures and special events.


• Maintains inventory of supplies and submits requests for ordering of supplies.


• Completes service now work orders for assigned projects and submits completed work orders for processing.


• Assist in small installation projects


• Performs research into audiovisual technology and makes purchase recommendations.


• Performs other duties as assigned.

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.