Supervisor, Epic IT Revenue Cycle

MPN Coaching; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

PPO medical plan day one

100% coverage for preventive care

Paid Time Off from day one

Retirement Programs through TRS

Paid Parental Leave

Job summary

UT Southwestern Medical Center is seeking a Supervisor for Epic IT Revenue Cycle to lead the HB workflow, system configuration, testing, and ongoing support for Epic Resolute Hospital Billing. You’ll supervise analysts, manage workload, and drive project deliverables while partnering with Revenue Cycle Operations and other IT teams to ensure changes meet business needs.

The role emphasizes staff development, performance management, and adherence to change control standards, with a focus on

Qualifications

• Bachelor's degree in computer science, math, information systems, or related field, or high school diploma/equivalent.
• 6 years of progressive IT experience with a Bachelor's degree; or 8 years with a high school diploma.

Responsibilities

• Coordinates planning and participates in implementation of software applications or upgrades; serves as context expert for installed/supported applications.
• Ensures project plans/schedules are defined and maintained; reports status to management.
• Oversees testing of new applications/changes and training of system users; develops test scenarios and tracks issues.
• Leads other analysts in gathering requirements and developing implementation plans for new/revised applications.
• Develops operational procedures for new system functionality and ensures regulatory compliance.
• Coordinates 24-hour on-call support for clinical systems and tracks time spent on projects.

Skills

Supervisory leadership

Stakeholder communication

Project coordination

Healthcare IT knowledge

Education

Bachelor's Degree in CS / Math / IS or related field

High School Diploma or equivalent

Tools

Epic Resolute

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Supervisor, Epic IT Revenue Cycle, will support Health Information Technology Services - Revenue Cycle & Hospital Business Systems team. This role provides direct supervision of analysts supporting Epic Resolute Hospital Billing. Responsibilities will include workload assignment, priority setting, staff development, performance management, escalation management, and accountability for timely completion of support requests and project deliverables. The Supervisor will provide technical oversight of HB workflow analysis, system configuration, testing, implementation, and ongoing support. This role will partner with Revenue Cycle Operations and other IT teams to ensure system changes support business needs and follow established change control standards.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor's Degree with major coursework in computer science, math, information systems, or other related field; or
  High School Diploma or equivalent

• Experience
  6 years of progressively responsible information technology experience with Bachelor's degree; or
  8 years of progressively responsible and applicable information technology experience with High school diploma

JOB DUTIES

• Coordinates planning and participates in implementation of software applications or upgrades. Serves as context expert for application being installed or supported. Assists in definition and development of documentation and training manuals for applications to be used to train system users.
• Executes and ensures that project plans and schedules are defined and maintained. Monitors compliance with definitions of project scope, timelines, and deliverables. Provides regular project status reports to internal management or others as necessary.
• Provides overall responsibility in testing new applications and changes to existing applications to ensure integrity and quality of data while providing and/or assisting in training of system users. Provides guidance in definition and development of test scenarios. Ensures that application errors and related issues are documented and their statuses are tracked in problem logs.
• Leads other business analysts in collecting, interpreting and documenting specifications required to develop new and revise existing software applications. Provides guidance in development of implementation of operational plans for new and existing business computer applications. Prepares proposals for projects as necessary.
• Defines and develops new system administrative procedures required utilizing new functionality resulting from system changes. Monitors system functionality and administrative procedures to ensure regulatory compliance.
• Records time spent on projects to meet cost-recovery requirements. Coordinates and participates in 24 hour on-call program to support clinical systems.
• Compiles complete, concise, and comprehensive policies and operation procedures to assist in communicating issues to applicable management staff. Assists in developing and implementing business strategies in departments to improved operational processing and productivity.
• Monitors development of specifications and establishes priorities for accomplishing design and testing of various projects.
• Coordinates or performs change management functions for projects. Coordinates or develops disaster recovery plans for systems supported.
• Provides direct supervision to lower level Business Analysts; ensures employees are fully trained, responsible for own work and performs many like duties of subordinates.
• Records time spent on projects to meet cost-recovery requirements.

Knowledge, Skills and Abilities

• Work requires good written and verbal communication skills.
• Work requires good organizational skills.
• Work requires ability to prioritize and meet deadlines.
• Work requires familiarity with use of personal computers.
• Work requires telephone and personal contact with all levels of faculty and staff within UT Southwestern to assist in information system and project coordination.
• Work requires telephone and personal contact with other public and private organizations to obtain assistance in development and establishment of programs.
• Work requires minimal physical exertion, but may require sitting and standing for long periods of time.
• Work requires ability to read, write, and analyze data.
• Work requires ability to develop plans, procedures, and coordinate persons and other resources to accomplish goals.
• Work requires ability to perform under broad direction and desired results are indicated in broad terms or objectives.
• Work requires determination of methods and approaches to work problems.
• Work requires ability to be virtually self-supervising due to his/her specialized knowledge and/or experience.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Sitting
• Standing
• Talking

Working Conditions

• Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.